International Call Center Benchmarking Consortium (ICCBC) is forming an association of call center professionals to compare operating performance and identify the best business practices. http://www.iccbc.org/ Links Indústria – Associações ...
The Customer Care Institute (CCI) is an international organization serving customer care professionals. We focus on customer care issues found in the Customer Service, Consumer Affairs, Telemarketing and Help Desk professions. http://www.custumercare.com Links...
ICSA is dedicated to promoting the development and awareness of the customer service profession through networking, education and research. Join the International Customer Service Association (ICSA) and experience the most comprehensive package of membership benefits...
The Foundation for the Malcolm Baldrige National Quality Award was created to provide the private sector a means of accomplishing the following Award objectives: raise sufficient funds to establish an endowment which, when supplemented by fees from Award applicants,...
