VERITAS gives customers better, quicker access to information in one month with customer management solution from Apropos VERITAS Software provides storage management solutions for a range of blue-chip organisations spanning 36 countries worldwide. Established in...
Collaboration Leverages Multi-Channel Routing and Single View of the Customer For Effective Contact Center Interactions E.piphany, Inc. (Nasdaq: EPNY), a provider of Smart CRM solutions, and Genesys Telecommunications Laboratories Inc., a wholly owned subsidiary of...
Acquisition puts Alcatel and its Genesys subsidiary at forefront of $600 million voice self-service software market Alcatel in May 29 announced it has signed an agreement to acquire privately held Telera Corp., a Campbell, Calif., company that provides the premier...
Version 6.5 boosts system performance across full suite of customer contact solutions Genesys Telecommunications Laboratories, Inc., an independent wholly-owned subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA), in May 14 announced Version 6.5 of its award-winning...
New Offering Delivers Customer Interactions Directly to Back Office, Branch and Field Locations Genesys Telecommunications Laboratories, Inc., a wholly-owned subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA), in May 14 introduced Genesys Expert Contact Solution, an...
