Eyretel, a provider of voice and data recording, quality monitoring and analysis systems for the optimisation of contact centres, has announced that it had begun worldwide customer shipments of its web-based replay application Contact Viewer Release 7.0. With Contact...
Eyretel, a provider of voice and data recording, quality monitoring and analysis systems for the optimisation of contact centres, has announced that it had begun worldwide customer shipments of its web-based replay application Contact Viewer Release 7.0. With Contact...
Em 2002, o Grupo Siemens registou no mercado português um crescimento das suas áreas de negócio e volume de exportações (as quais representam, hoje, 54,5% da facturação total), ao mesmo tempo que reforçou o investimento nas suas responsabilidades sociais e ambientais....
UK businesses are not taking advantages of the opportunities presented by contact centres to support their brands and build customer loyalty. Rather, they are fire-fighting perennial and predictable problems such as large call volumes, fluctuations, peaks and a range...
Steve Morrell decided to embrace ContactBabel project in January 2000, when the hyped-up technological frenzy was about to plummet. Nevertheless the project was settled in a burgeoning and maturing milieu: the call and contact centre industry in UK. As the Biblical...
