Garlands Call Centres has announced that it extended its investment in Aspect contact centre technology to its new Middlesbrough premises. Garlands is a UK outsourced contact centre operation with a blue chip client list that includes businesses in the telecoms...
A ANETIE, Associação Nacional das Empresas das Tecnologias de Informação e Electrónica, realiza no dia 25 de Fevereiro o debate “Dinamização das TI Nacionais”. O evento tem lugar no auditório do ICEP, em Lisboa. “Dinamização das TI...
“Internet usage rates in Central and Eastern Europe (CEE) continue to climb steadily, driven by users in the workplace and schools, according to a new report from IDC. The percentage of the population using internet at least once a month in the region is...
Eyretel a global of solutions for contact centres today announced first customer shipments of the Contact Unify 7.0 version of its recording control software. An integral part of Eyretel’s Contact 7000 suite of customer contact monitoring, recording, quality and...
A UMIC anunciou ontem publicamente as linhas de actuação do XV Governo Constitucional para a Sociedade de Informação e Governo electrónico, numa cerimónia que contou com a presença do Primeiro-Ministro. Durão Barroso defendeu a aposta estratégica nesta matéria,...
