In the first six parts of this series, we examined why its important to invest in, or upgrade, quality management (QM) and logging applications in your contact center, and focused on four leading vendors: NICE Systems, Witness Systems, Verint Systems, etalk, and...
In the first six parts of this series, we examined why its important to invest in, or upgrade, quality management (QM) and logging applications in your contact center, and focused on four leading vendors: NICE Systems, Witness Systems, Verint Systems, etalk, and...
A survey conducted by the research firm ContactBabel, indicates that the UK Contact Centre Industry employs currently almost 850,000 people. In a three years time the total of posts should surpass the 1 million. On a release note, ContactBabel reveals it...
The city of Birmingham will host an Exhibition & Conference for call centre & customer contact solution, next September. The Call Centre Expo 2004 will be taking place at the National Exhibition Centre, and promises to provide all the answers for those who are...
