«O Open Source Software não pode ser mais visto como uma moda passageira que se esvanecerá a mais ou menos curto prazo, mas sim como uma opção credível, criadora de oportunidades de elevado potencial, que deverá ser obrigatoriamente tida em conta por qualquer...
Digisoft Computers has unveiled a thin client, call center application, to maximize the productivity, efficiency and effectiveness of a virtual call center. Under the name of eTelescript, this solution expects to provide the capability to empower remote global agents...
The provider of communications solutions for online sales, marketing and customer service, LivePerson, has announced the release of Timpani, a fully integrated online communications software platform. Timpani will deliver integrated chat, email and self-service...
Equant has signed a three-year contract with SGS, to implement, host and manage a worldwide messaging system. On the release note, Equant points that this messaging contract, signed in partnership with Microsoft, demonstrates its strategy to develop global,...
Business trends were turned on the head, last Monday, when an Indian IT company announced it was creating 250 call centre jobs in Northern Ireland. The major jobs boost for Belfast will come as part of a £1.9m investment by HCL BPO, one of India’s leading...
