Aspect Communications has announced the UK availability of Aspect Uniphi Suite. Aspect Uniphi Suite is presented has an advanced contact centre operating environment that combines communication routing, data integration, advanced speech, reporting and analytics...
NextiraOne has been selected by Emirates to provide managed services for its communications systems across Europe, centred on voice and data networks and applications connecting sites across the continent. Emirates is the worlds fastest growing airline and...
Nearly 400 jobs are to be created by Travel2/Travel4 in Glasgow.The travel company, which specialises in tailor-made packages to destinations such as Australia, the Far East and North America, is to merge three existing call centres Glasgow, Manchester and London ...
Faltam onze dias para um dos maiores eventos nacionais de Business Intelligence (BI), o CAUS 2004. O encontro anual promovido pela SAS integrará mais de 40 apresentações em quatro sessões paralelas, que traduzirão, no Hotel Altis, em Lisboa, as experiências das...
A NextiraOne anunciou hoje que implementou um Centro de Contacto Genesys Express Multimedia no Instituto de Língua Holandesa NTI. Ao instalar a plataforma da NextiraOne, a NTI optimizou a sua capacidade de comunicar com os 70 mil estudantes que frequentam anualmente o...
