Arranca amanhã no Centro de Congressos de Lisboa o 14.º Congresso das Comunicações. Este ano o Encontro anual da APDC volta a fazer convergir os grandes temas da actualidade das comunicações com os diversos sectores da economia nacional, envolvendo a sociedade civil...
Oxford City Council has announced it has improved the service it provides to local citizens by adopting a new customer contact strategy that puts technology right at the heart of its organisation. The Council’s technology-focused customer contact...
The second International Conference on Offshore Customer Management, will be held in South Africa, on the 1-3 November. It is addressed for senior customer service and business strategy decision makers. Europe Contact Center endorses this event as media...
Denmark appears as the top ranking nation in IDCs Information Society Index (ISI), a study that combines 15 variables in four infrastructure pillars to calculate and rank 53 nations ability to access and utilize information and information technology. For...
The sixth European e-Business Support Network (eBSN) workshop, will be held in Rome on 19 November 2004, with focus on helping SMEs to identify these tools and services and making them more widely available. The eBSN workshop will present successful SME support...
