Contact centers and service organizations get more than their share of irate complaints. In the course of a day, representatives speak with the best and worst of society. Good service representatives are able to rapidly de-escalate angry diatribes by placating...
The provider of IT support and service management solutions, Hornbill Systems, has announced it has been awarded the contract to supply Camelot Group plc, the UK National Lottery operator with a tailored IT Service Management solution. The contract is to supply...
Garlands Call Centres has been named Contact Centre Agency of the Year by Marketing Magazine in its Agency of the Year Awards for 2004. The judges awarded the top prize to Garlands in recognition of ‘huge growth’ which was achieved ‘thanks to...
The Dutch network operator KPN has chosen Siemens as the strategic IP partner for its fixed network and mobile activities in the Netherlands, Belgium and Germany. The agreement entails Siemens Communications setting up a completely new IP environment for the whole of...
