O Portal Centro de Contacto organiza, no dia 15 de Janeiro o evento ‘Interactividade e Comunicação’. Esta iniciativa, promovida em parceria com a Fundação Portuguesa das Comunicações, integra dois painéis de debate, dedicados à Casa do Futuro Interactiva e...
A MicroStrategy anunciou a formação de uma aliança estratégica com a Cap Gemini Ernst & Young (CGEY&Y) para o mercado norte-americano. Como resultado desta parceria, a CGE&Y irá duplicar, em meados de 2004, o número de consultores formados na plataforma de...
KANA announced the signing of a definitive agreement to acquire Hipbone, a provider of online customer interaction solutions. The agreement is expected to close in the first quarter of 2004. Hipbone was founded in 1998 and provides co-browsing, live chat and file...
The psychological contract between employer and employee is key to retaining staff in times of organisational change, according to new UK research. Researchers at Roffey Park have discovered that paying attention to this relationship during mergers and acquisitions is...
As a new year is upon us, companies are getting ready for the next round of strategic and operation planning. On the horizon are more aggressive sales targets and expectations of growth and profitability. Costs will be attacked with a vengeance in the name of ultimate...
