Goodyear Dunlop Tyres has extended the contact handling capacity of its European customer service operation by adding remote agents using an IP-based phone solution from Aspect Communications. The 18 new agents work alongside existing agents at Goodyears...
SER Solutions has unveiled a new next-generation outbound solution, CPS Enterprise Edition(CPS E2). CPS E2 is presented as the first enterprise solution that offers Real-time Portfolio Management, providing holistic, real-time management of call records,...
Talisma has announced that Bellevue-based ShareBuilder Corporation has selected Talisma’s Multi-Channel CRM suite to help deliver total customer integration and management of all customer communication channels. ShareBuilder Securities Corporation, an...
Broadband telephone company Kingston Communications has announced it is revamping its range of broadband services to offer faster speeds and no download limits – all at the current prices. This move will see KC providing some of the fastest ADSL broadband speeds...
The supplier of media processing and call control products, Brooktrout Technology, has deployed its SnowShore Media Server, in the Portuguese mobile operator, TMN, as part of their new 3G Videomail service. Brooktrout partnered with Openwave Systems, Inc. to...
