Alcatel and Verizon Communications have agreed to deliver managed communication services solutions, combining communications servers, applications, network services and management to small and mid-sized businesses (SMB). Under the arrangement, Alcatel and...
Avaya has launched its first complete multimedia contact center solution for medium-sized businesses – Avaya Contact Center Express. The solution is said to extend the advanced customer service capabilities of large enterprises to any medium-sized...
The Advisory, Conciliation and Arbitration Service (Acas) helpline has seen a 25 percent increase in calls in the last two weeks – up from 20,000 per week to 25,000 – mainly from employers asking about the new legislation on dispute resolution in the...
The Advisory, Conciliation and Arbitration Service (Acas) helpline has seen a 25 percent increase in calls in the last two weeks – up from 20,000 per week to 25,000 – mainly from employers asking about the new legislation on dispute resolution in the...
