A SAGEM anunciou este mês a venda de mais de um milhão de telefones móveis em concha: «clamshell». Esta gama de produtos, designada « myC », foi comercializada principalmente na Europa, no último ano. A empresa de telecomunicações confirma «uma tendência de...
This white paper presents ten suggestions for ensuring call center best practices. Some of them involve periodically evaluating the way youre already doing things. Others involve adding new functionality that builds on emerging technology or addresses changing...
The European Commission is organising a high-level European workshop in Brussels on 16 September 2004 to present examples of good national and regional policies for boosting the competitiveness of the ICT sector. The workshop will examine strategies that...
NEC Unified Solutions has joined forces with Genesys Telecommunications Laboratories to help mid-sized to large enterprises simplify call center installation and reduce setup time and costs by providing a single point of contact for all communication system hardware...
Nexus IS and NetSolve, Incorporated made publicly known that they have entered into an arrangement to deliver end-to-end IP communications solutions – from planning, design and implementation to ongoing operations. Under the agreement, which was...
