Avaya has announced that RCI International has implemented its solutions at its contact center in Mexico City to improve productivity and customer service while handling more than 18,000 calls a day. RCI International provides members with time share...
Ericsson has been selected by TDC to provide Ericsson’s IP Multimedia Subsystem (IMS) solution. The solution is expected to allow TDC to offer its fixed network customers various services including IP telephony and IP Centrex to business users. Ericsson...
Garlands Call Centres announced that it has achieved ISO 9001:2000 certification. ‘Gaining ISO 9001:2000 certification isn’t just a nice to have, it’s vital to our future success,’ commented Chey Garland, Chief Executive. ‘It will enable...
OnRelay, the UK-based fixed mobile convergence pioneer, and Nokia joined forces to bring to market MBX, a generic solution that fully integrates a corporate voice system (PBX) and all its surrounding business support systems with employees’ 3G/GSM smartphones....
Arima Communications Corporation selected Ericsson Mobile Platforms for their global WCDMA/GPRS handsets. The products will be based on the Ericsson U250 platform, which is the new generation of WCDMA/GPRS (3G) platform from Ericsson. Sandeep Chennakeshu, head...
