Aspect Communications Corporation announced that Communications Solutions magazine online selected Aspect eWorkforce Management version 6.3 to receive its 2004 Product-of-the-Year Award. Aspect’s latest version of its contact centre staffing software...
Finnish operator Saunalahti has selected Nokia to provide comprehensive solutions for converged networks, allowing Saunalahti to offer services like VoIP and rich multimedia to both mobile and fixed telephony customers. ‘By investing in converged...
Aculab launched its next generation media processing resources platform, Prosody X. According to the release note, it is a card designed for media processing in IP-based networks with TDM connectivity as an option. Designed around an IP core, its architecture...
Genesys Telecommunications Laboratories announced a new Genesys Session Initiation Protocol (SIP) contact centre solution that provides customer interaction control for any SIP-enabled infrastructure, regardless of vendor. On the release note, Genesys...
NewVoiceMedia has been selected by Parcelforce Worldwide to provide a network-based inbound call handler service to all of the companys 53 depots across the United Kingdom. With this deal Parcelforce Worldwide expects to improve its management of inbound calls...
