Genesys Telecommunications Laboratories and Silver Lining Solutions have worked together to implement their workforce management solutions at mobile communications service provider O2 . This implementation is part of a wider project, currently being implemented by BT...
O Portal Tecnologia RFID (www.rfidhit.com ) promove no dia 30 de Maio de 2005, na Fundação Portuguesa das Comunicações, em Lisboa, o Executive Briefing «Introdução ao RFID». Este encontro, que assinala também a apresentação oficial deste projecto do Grupo Centro de...
BT has acquired SkyNet Systems Limited (SkyNet) as part of its strategy to enhance its capabilities in the UKs Local Area Networking (LAN) market. Based near Oxford, SkyNet is an independent LAN solutions provider specialising in Internet Protocol (IP)...
Microsoft announced the general availability of Microsoft Customer Care Framework, an integrated software solution that streamlines call center operations for service providers. On the release note, Microsoft points that it helps to improve customer...
According to a new forecast from IDC, worldwide mobile phone shipments rose 34% in 2004 with 692 million units shipped in a massive expansion driven by the demand for colour displays and camera phones throughout the world. Globally, IDC expects mobile...
