Chelsea Building Society is setting new standards for customer service with the launch of its voice driven telephone account service – the first of its kind for a top ten building society in the UK. The solution has been supplied and installed by Vocalis, a provider...

index.php?headline=111&visual=24    

index.php?headline=110&visual=24    

index.php?headline=109&visual=24    

With 57 per cent of usage, email is the most relevant mean of customer contact after telephony in UK, being used in a larger scale by smaller and more flexible contact centres like the IT vertical market. Interactive Voice Response (IVR) facilities are only used by an...