Notícias – Actualidade
428 — Customer relationship at risk in UK call centres, study warns
Over two-thirds of UK call and contact centre board staff base their business success on call handling volumes, and one third by minimising the duration of the call. This and other aspects of CRM in UK call centres can be found in a report divulged by Vocalis....
1671 — Governo dinamiza comunidades digitais no Ensino Superior
A UMIC - Unidade Missão Inovação e Conhecimento realizou ontem a cerimónia de lançamento do programa "e-U" - Campus Virtuais, uma iniciativa que visa dinamizar a criação de comunidades digitais nas universidades e politécnicos, facilitando o acesso rápido e...
427 — Technology For Marketing 2003
http://www.t-f-m.co.uk Links
426 — Pictured left to right Adrian Costello, Business Development Manager, FINEOS; Michael Kelly, CEO, FINEOS; and Tom Doherty, Head of Information Systems, EBS Building Society.
Banco de Imagens-Quem é Quem
425 — EBS Building Society chooses Fineos to implement CRM solution
Fineos Corporation, an Irish provider of banking and insurance software, has announced that EBS Building Society is to implement its enterprise CRM and business process automation product solution, Fineos Front Office. The deal provides EBS, Ireland's largest building...