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wwww.centrodecontacto.com/EuropeContactCenter offers a wide range of contacts to get in touch with us: Editorial & International Management: Manuel Melo E-mail - Portuguese and Spanish Language Countries: manuel.melo@centrodecontacto.com E-mail -...

by Hammer Technologies Thanks to CRMXchange.com In a recent survey of call center managers, 44% said that they had experienced a serious outage in their call center within the past twelve months. 32% had experienced a serious failure within the last six months....

Mood of optimism at summit meeting of ITC sector – Higher proportion of visitors from abroad – More visitors from Asia and America – Professional visitors account for approx. ninety percent Despite the very changeable "April" weather at CeBIT "spring" seems to be just...

Managing a First-Rate Help Desk – Essential Help Desk Skills 3 Days Session 1 . Effective Help Desk Models A. Definitions of the Help Desk B. Expectations of Performance C. Functions of the Help Desk D. Services provided by the Help Desk E. Successful Help Desk models...