The search for the perfect customer service process is a never ending pursuit of companies. Executives are searching for the perfect process that will eliminate all problems, misunderstandings and by extension, customer complaints. Technologies and methods are being...

Verint Systems Inc. announced the acquisition of CM Insight Limited, a privately-held customer management solution provider that helps enterprises enhance their customer experience and improve the quality and performance of their contact center operations. Founded in...

Aspect Software, Inc.announced it has received the Growth Strategy Leadership Award for the world outbound dialing market from Frost & Sullivan.   'Despite that fact that the world outbound dialing market is very mature, Aspect Software receives this Award...

Alcatel announced that it has provided the Usce Tower office building in Belgrade with a complete IP communications solution, delivering data and voice-over-IP (VoIP) services for more than 2,300 office workers. The contract was awarded to Alcatel's business partner...

France Telecom has sold the 20% stake which it owned in Ypso Holding to Cinven and Altice in equal shares. It acquired this minority holding when the Ypso Group sold off its cable networks business on 31st March 2005. Notícias - Press-Releases  ...