Alcatel and Verizon Communications have agreed to deliver managed communication services solutions, combining communications servers, applications, network services and management to small and mid-sized businesses (SMB).   Under the arrangement, Alcatel and...

Avaya has launched its first complete multimedia contact center solution for medium-sized businesses - Avaya Contact Center Express.   The solution is said to extend the advanced customer service capabilities of large enterprises to any medium-sized organization,...

The Advisory, Conciliation and Arbitration Service (Acas) helpline has seen a 25 percent increase in calls in the last two weeks - up from 20,000 per week to 25,000 - mainly from employers asking about the new legislation on dispute resolution in the workplace. Acas...

The Advisory, Conciliation and Arbitration Service (Acas) helpline has seen a 25 percent increase in calls in the last two weeks - up from 20,000 per week to 25,000 - mainly from employers asking about the new legislation on dispute resolution in the workplace. Acas...