Notícias – Actualidade
1425 — Aspect Uniphi Connect wins `Best of Show` at ICCM
The Aspect Uniphi Connect solution, has won the Best of Show award at the International Call Center Management Conference and Exposition (ICCM) held in Chicago. The awarded solution consists in a hybrid call center product for deploying both PSTN- and...
1424 — Telmex`s Brazil unit Embratel cutting jobs-union
Brazilian long-distance operator Embratel which was recently bought by Mexico's Telmex has cut some jobs, a union official said. Luis Antonio Silva, president of the Telecommunications Workers Union, known as Sinttel, said Embratel had canceled the contracts of...
1423 — TIM Peru Deploys One Call Solution for Customer Care on BEA WebLogic Platform 8.1
BEA Systems has announced that TIM Peru, a subsidiary of Telecom Italia Mobile that serves more than 800,000 customers, has built and deployed its new One Call call-center solution on BEA WebLogic Platform 8.1. The One Call solution is designed to utilize a...
1421 — Citigroup to close Call Center, cut 450 jobs
Citigroup Inc. will close a credit card servicing center in Iowa and cut 450 jobs, a company spokeswoman said on Thursday, as Citigroup integrates the Sears credit card operations bought last year into its national network. The West Des Moines credit card...
1408 — Nearshore CEE and North Africa are emerging as a new Apple of Western European Firms Eyes
A report issued by the market analyst Datamonitor reveals that nearshore call center destinations as opposed to offshore, are now the new darlings amongst customer care outsourcers from Western Europe. According to the report, Profiting from European Nearshore...