Plum Voice Portals, provider of Interactive Voice Response (IVR) and computer telephony solutions announced the latest revision of their VoiceXML IVR software suite. Entitled version 2.4, the software release is the fourth major release of Plum’s IVR platform...
FINEOS, an Irish manufacturer of banking and insurance software, has just appointed Tom Wall as Chief Financial Officer and company secretary. Wall joins the FINEOS board and executive management team and will be responsible for overseeing all financial operations...
A Altitude Software e a Cap Gemini Ernst & Young Portugal (CGE&Y) desenvolveram recentemente uma aplicação horizontal de CRM (Customer Relationship Management) para a companhia aérea açoriana SATA. Melhorar o relacionamento com os clientes e aumentar a...
Um estudo interno de audiências realizado nos últimos três meses pela TVTEL revelou que os primeiros cinco lugares no ranking são ocupados, respectivamente, pela TVI, SIC, RTP1, SIC Notícias e Hallmark (canal de cinema legendado em português distribuído pela TVTEL)....
Aspect Communications, a provider of enterprise customer contact solutions, has announced Iphinity, a new suite of bundled solutions built specifically to meet the needs of small and medium-sized contact centres. The first new products of the Iphinity suite are Aspect...
