A recent survey by ContactBabel, the call centre industry analysts, finds that the North of England and Scotland would be hit hardest by call centre job exports to India. The report, ‘UK Contact Centres in 2003’ finds that the UK call centre industry as a...
Cable & Wireless launched a new managed service that combines two of its industry IP-convergence solutions, IP Virtual Private Network with Quality of Service (IP-VPN QoS) for the WAN and IP Local Area Network (IP-LAN), to provide a service covered by a single...
Fluency Voice Technology, a provider of speech recognition applications for use in contact centres, announced that it is to acquire Vocalis, thereby creating the dominant player in UK speech recognition solutions. The combined group will have a prevalent position in...
Croft, a Newcastle-based ICT company, has installed an IT infrastructure at Garlands Call Centres’ new Middlesbrough site. The infrastructure, which includes new computing servers, switches, routers and PCs, currently serves 600 Garlands employees and is...
A Nokia Portugal e a Ecofilmes acabam de estabelecer uma parceria para a plataforma de jogos Nokia N-Gage. Assim sendo, a Ecofilmes ficará responsável pela distribuição de jogos para a plataforma Nokia N-Gage em Portugal. O Nokia N-Gage será lançado no mercado mundial...
