No Sábado passado, o vírus SQL Slammer infectou os servidores a nível mundial, tornando a Internet mais lenta. Em Portugal o primeiro ataque deu-se um minuto e meio depois do ataque inicial, nos Estados Unidos. Eram 5h32 horas TMG (hora de Lisboa) quando o site do...
On average terms, UK call and contact centre activity ratio is 70 per cent inbound and 30 per cent outbound. UK contact centres receive a bulk of around 43 billion inbound minutes per year, with the majority being dealt with by 250-agents-and-over contact centres....
A Novell, fornecedor de Tecnologias de Informação, anunciou hoje aos seus clientes a nova estratégia one Net com que passa a abordar o mercado, com o objectivo de proporcionar ao meio empresarial a optimização dos processos de negócio. Como foi apresentado no...
Microsoft Business Solutions has started commercialising its delayed CRM package in the US, but does not expect to release a European version until the second half of this year. The software giant had originally promised to deliver the North American release, which is...
Universal Dialog, a US provider of multilingual translation, localisation and language management services, announced that it is to provide the Spanish translation services for Intuit’s TurboTax en Español tax preparation software. “Universal...
