‘By becoming a customer centric organization we will be more profitable’. ‘We must focus on the customers’. ‘The customer is the reason we are all here’. ‘We must remember who pays the bills’. ‘We need to strive to...
Network-based IP VPN (Virtual Private Network) services are one of the important growth areas in business networking services, and will spur network-based IP VPN equipment worldwide sales revenues to grow strongly from $347 million in 2004 to $658 million in 2009,...
Fleet operators are seeking to increase real-time control of their fleets and enhance the value-added capabilities of their drivers and field service workers to meet customer expectations and create a profitable, thriving business, says Aberdeen Group. Mobility...
Garlands Call Centres announced that, during 2005, over 300 employees at its Hartlepool contact centre received Long Service Awards for three or more years service with the company a figure which includes 177 people who received Awards for five or more years...
«A popularidade do outsourcing de serviços vai continuar em 2006», concluem especialistas da Unisys. As tendências do ‘Outsourcing’ em 2006 fazem prever «o declínio da importância dos SLA (Acordos de Nível de Serviço) enquanto principal métrica do sucesso...
