CosmoCom has announced that the global telecommunications solution provider, PhoneControl, has launched Contact Center On-Demand(CCOD) services based on the CosmoCall Universe platform. According to the release note, the CCOD offering is based in France, where...
The provider of hosted contact center solutions for customer interaction management, Five 9, will be hosting a free Webinar on how to build a VoIP-Enabled Contact Centre in One Hour. Through this Webinar, Five 9, expects, among other things, to help companies...
A survey conducted by IDC reveals that the adoption of mobile devices (handhelds and smart phones) in the enterprise is yet to reach the proportions widely predicted after the advent of high-speed WAN and WLAN services. IDC’s 2004 mobile devices end-user...
Telecom Service Centres has made an expansionist move into England with the take-over of T-Mobiles Customer Service Centre in Yorkshires Dearne Valley enterprise zone near Rotherham, making it Scotland’s largest contact centre company. The move will add...
A distribuidora de publicações Vasp procedeu à alteração da sua infraestrutura de telefonia e comunicações, no ano 2003, num investimento de 100 mil euros. O principal driver foi a necessidade de estabelecer um Centro de Atendimento na região da Maia, na sequência da...
