In the wake of Hurricane Katrina, the subject of business continuity in the face of major natural challenges is an obvious one. Call centers must provide essential services in case of, and sometimes because of, an emergency situation. Read how Cosmocom ...
Verint Systems Inc. announced the acquisition of privately-held Opus Group, a provider of performance analytics solutions for contact centers and back office operations.The acquisition extends the capabilities of Verints Enterprise Actionable Intelligence portfolio...
Five9 announced that XACT TeleSolutions has deployed the company’s Virtual Contact Center, helping the provider of outsourced communications and call handling solutions grow to more than 100 agents. ‘The Five9 solution enables us to deliver...
Agere Systems announced that it has named Peter Kelly chief financial officer, effective immediately. Kelly, who was previously the companys executive vice president of global operations, replaces John W. Gamble, Jr., who has accepted a position at another company....
Avtex, an application and systems integration company has acquired the Contact Center business of Telstar Communications . The combined companies will operate as Avtex, Inc. based in Minneapolis, Minnesota. According to Avtex President Robert Denman ‘this...
