Conteúdos em Inglês

Genesys Telecommunications Laboratories announced that Vivento Customer Services GmbH (VCS) has opted to expand its customer service portfolio for enterprises, deploying Genesys Outbound Voice as a new managed customer interaction service. The extension of 750...

Nokia and Symantec Corporation announced that the two companies have signed an agreement that enables Nokia to provide its Series 60 based smartphones with Symantec Mobile Security. Through this agreement, Nokia will be able to preload their Series 60 and Symbian...

VoiceObjects announced that it has established its worldwide headquarters in Silicon Valley. VoiceObjects, Inc. will become the parent organization, and Germany based VoiceObjects AG will become a wholly owned subsidiary. Starting immediately, VoiceObjects will ramp...

And the award for the best, although simplest, way to delight customers goes the Seattle Crowne Plaza Hotel. During my travels I get to stay in wide variety of hotels around the world. I am often impressed by the many inventions dreamed up by the hotels geared to...

Notícias - Press-Releases    

Garlands Call Centres announced that it has been awarded a contract to supply outsourced customer contact services to dot, the new mobile service developed exclusively for students. Dot was formally launched on 19th September.   The outsourced partnership will...

T-Mobile has commercially launched Hungary's first push to talk service, using a Nokia solution. The service is available in T-Mobile Hungary's 2G and 3G networks.   With push to talk, people can use their mobile phones like walkie-talkies, communicating with a...

Verint Systems Inc. announced that Friends Provident is deploying Verint’s ULTRA solution to enhance the service it provides across 14 customer service locations in the UK.   The Verint solution is being delivered in conjunction with BT, who is implementing ULTRA...

Tele2 has chosen Ericsson's Ethernet DSL Access solution to open the door to triple play services. Deployments are already underway and cover Tele2's networks in Norway and Sweden.   Ericsson's IP-DSLAM solution will allow Tele2 to increase the functionality and...

Siemens Communications, Inc., and Genesys Telecommunications Laboratories, Inc., an Alcatel Company announced a new integration of technologies – using open next-generation session initiation protocol (SIP) standards – to bring a single, centralised platform of rich...

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Banco de Imagens - Daily Picture Banco de Imagens-Geral Banco de Imagens-Quem é Quem    

In November 2005 the city of Prague, Czech Republic, will host the Offshore Customer Management International Conference. The focus will be on the developing near- and far-shore opportunities presented by Central & Eastern Europe. Central and Eastern Europe has...

Altitude Software, an independent contact centre solutions vendor, announced that Altitude uCI has been selected by SITEL, a global provider of outsourced customer support services, for its global customer interaction management (CIM) needs. The two companies...

Ericsson and Avea signed contracts to expand GSM radio and core networks. This network expansion increases Avea's coverage and traffic capacity, allowing the Turkish youngest operator to fulfill the needs of its increasing number of subscribers.   Tayfun...

PT Bakrie Telecom, an Indonesian fixed wireless telephone and wireless data operator, is boosting the capacity and reach of its wireless network with new switching and radio access equipment from Nortel.   'This current expansion will increase our network...

BT has unveiled openreach, a new multi-billion pound business that will be responsible for the nationwide local BT network. openreach is set to become a familiar household name as it will contain BT's field force of 25,000 engineers.   These engineers make more...

Sprint and Avaya Inc. have announced a joint agreement for development and delivery of hosted Voice over Internet Protocol (VoIP) telephony wireline and wireless services for the North American marketplace.   The agreement allows the companies to jointly develop,...

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Witness Systems introduced the SIP-enabled recording solution for IP telephony-based contact center environments. It is designed to lower the total cost of ownership through the support of high availability and high capacity systems, improved robustness through...

Lucent Technologies announced a contract with Telefónica Soluciones to provide secure solutions that will enable Telefónica to connect its new central office in Madrid to its internal network — granting secure access to 14,000 additional employees. Under this...

Equant has signed a three-year agreement with the international technology group Linde AG to develop a 30-site adaptive VPN solution in the Asia Pacific region with additional connections to follow.   Linde wanted to expand its IT infrastructure in the Asia...

Alcatel announced it has been awarded a contract for the design and implementation of an integrated communications and security solution for the National Railway Company of Belgium (NMBS-Group).   As part of NMBS-Group railway development project concerning the...

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