Conteúdos em Inglês

Alcatel announced that it has been selected by DANTE, a data infrastructure operator, to deploy a multiservice network to connect major European research centers in the framework of the GÉANT2 (European Research and Education Internet) project.   GÉANT is...

If you are faced with selecting contact center infrastructure applications,  Gartner Group invites you to join its conference call How to Select the Best Contact Center Infrastructure Solution Provider to find out how you should structure your...

Timico Ltd., an independent provider of converged communication services to the UK business market, launched a hosted IP PBX Centrex solution enabled by Nortel . The agreement for Nortel equipment was signed in March 2005 and the network has been deployed.  ...

Equant has signed a multi-year contract with STMicroelectronics, for more than $100 million, to provide a complete outsourcing service that includes data, fixed and mobile voice and service management to more than 100 sites in 34 countries.   As part of this...

France Telecom signed a strategic partnership agreement for fixed and mobile activities with the Portuguese company Sonaecom, to ramp up their cooperation that began in 1998. Under the terms of this agreement Sonaecom will be allowed to...

Brooktrout Technology announced that MCI selected its SnowShore IP Media Server to support the delivery of advanced IP communications solutions across its global network. Brooktrout’s software-based media servers will serve as an element of MCI’s application...

Avaya has announced that RCI International has implemented its solutions at its contact center in Mexico City to improve productivity and customer service while handling more than 18,000 calls a day.   RCI International provides members with time share...

Ericsson has been selected by TDC to provide Ericsson's IP Multimedia Subsystem (IMS) solution. The solution is expected to allow TDC to offer its fixed network customers various services including IP telephony and IP Centrex to business users.   Ericsson says...

Garlands Call Centres announced that it has achieved ISO 9001:2000 certification. 'Gaining ISO 9001:2000 certification isn't just a nice to have, it's vital to our future success,' commented Chey Garland, Chief Executive. 'It will enable us to expand our business in...

OnRelay, the UK-based fixed mobile convergence pioneer, and Nokia joined forces to bring to market MBX, a generic solution that fully integrates a corporate voice system (PBX) and all its surrounding business support systems with employees' 3G/GSM smartphones.  ...

Arima Communications Corporation selected Ericsson Mobile Platforms for their global WCDMA/GPRS handsets. The products will be based on the Ericsson U250 platform, which is the new generation of WCDMA/GPRS (3G) platform from Ericsson.   Sandeep Chennakeshu, head...

Vonage and Uniden America Corporation, a manufacturer of wireless consumer electronics, announced a partnership to develop a broadband cordless phone system configured with Vonage’s service.   Under the terms of this partnership, Vonage will soon enable the...

Aspect Communications Corporation announced that Communications Solutions magazine online selected Aspect eWorkforce Management version 6.3 to receive its 2004 Product-of-the-Year Award.   Aspect's latest version of its contact centre staffing software includes...

Finnish operator Saunalahti has selected Nokia to provide comprehensive solutions for converged networks, allowing Saunalahti to offer services like VoIP and rich multimedia to both mobile and fixed telephony customers.   'By investing in converged platforms for...

Aculab launched its next generation media processing resources platform, Prosody X.   According to the release note, it is a card designed for media processing in IP-based networks with TDM connectivity as an option. Designed around an IP core, its architecture...

Genesys Telecommunications Laboratories announced a new Genesys Session Initiation Protocol (SIP) contact centre solution that provides customer interaction control for any SIP-enabled infrastructure, regardless of vendor.   On the release note, Genesys...

NewVoiceMedia has been selected by Parcelforce Worldwide to provide a network-based inbound call handler service to all of the company’s 53 depots across the United Kingdom.   With this deal Parcelforce Worldwide expects to improve its management of inbound calls...

Train operator First ScotRail and sister company FirstInfo announced that Fort William will be the location of a new customer contact centre.   As part of its franchise agreement, First ScotRail is now delivering on its promise to open a contact centre in...

Verint Systems announced record sales of $72,039,000 for the first quarter of fiscal 2005, ended April 30, 2005, a 27.2% increase compared with sales of $56,638,000 for the first quarter of fiscal 2004. Verint’s sales increased approximately 4.4% sequentially,...

Alcatel has been selected by Auna, an operator in Spain, as its IP Triple Play turnkey project integrator, and as the supplier for most essential network components and service delivery platforms.   Alcatel's IP Triple Play solution enables an extensive...

Ericsson  has acquired NetSpira Networks, a Spanish software company with operations in Madrid and Barcelona. The company's technology is to be integrated into Ericsson's offering for mobile data allowing operators to provide easily understandable charging...

France Telecom will give its clients in France and abroad access to music services over its fixed, Internet, and mobile networks, following an agreement with Warner Music.   The partnership effective immediateluy, will enable France Telecom's clients to download...

IDC is pleased to announce the 15th annual European IT Forum, which will take place in Paris on September 26 and 27, 2005. The European IT Forum 2005 will address CEOs, CIOs, and top business executives from European companies, enabling them to gain an understanding...

NICE Systems announced the completion of its acquisition of Dictaphone’s Communications Recording Systems business. The acquisition of the assets of Dictaphone’s CRS business, originally announced on April 11, 2005, was an all-cash transaction for approximately $38.5...

A new research carried out on behalf of Affiniti, by independent research company Winmark, reveals that UK PLC is calling for a fresh approach from communication service providers to help large enterprises meet their business challenges.   Nearly half (42%) of...