Conteúdos em Inglês

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Alcatel announced the enhancement of its industry leading broadband access portfolio with the introduction of a Gigabit Passive Optical Network (GPON) solution for operators who are using or considering fiber-to-the-premise for triple play service delivery.  ...

S1 Corporation and its subsidiary Edify Corporation introduced the next generation of its speech application for the financial services industry.   The jointly developed voice banking solution is designed to give retail banks and credit unions...

BT Wholesale has announced the introduction of a special offer to make it cheaper for service providers to move customers onto unbundled services.   With this offer, LLU operators will benefit from a 42 per cent reduction in the price for migrating their...

Witness Systems announced its acquisition of Optimis Group Limited, the exclusive reseller of Blue Pumpkin’s enterprise workforce management solutions in the U.K. The purchase price totals approximately $5 million.   The release note explains that this...

Orange Dominicana has awarded Ericsson an expansion contract for its GSM/GPRS network in the Dominican Republic.   The technology supplied by Ericsson will enable Orange Dominicana to provide new advanced voice and high-speed data services to a growing number of...

The mobile phone industry had a record first quarter with worldwide sales totaling 180.6 million units, a 17 percent increase from the first quarter of 2004, according to Gartner .   'In the mature markets of Western Europe and North America replacement sales...

KNM Transport has shifted its outdated customer response system into high gear with the help of an advanced IP telephony solution from Avaya.   On the release note, Avaya explains that KNM existing system of answering calls live, and asking callers to...

Vonage, the provider of broadband phone service, announced they have agreed to purchase access to elements of the wireless and wireline Enhanced 9-1-1 network to offer its customers E9-1-1 service from SBC and BellSouth.   As a result of successful...

Orange announced the launch of the UK’s first TV-on-the-mobile service – Orange TV – allowing customers to watch news, sport and entertainment programmes on their phone.   Running over Orange’s high-speed 3G network, the service – which will be available from...

Thirty-five percent of the software installed on personal computers worldwide was pirated in 2004, a one percentage point decrease from 36 percent in 2003 reveals a global software piracy study conducted by IDC.   “These losses have a profound economic impact in...

Hosted contact center solutions are capturing the interest of IT and contact center managers around the world with their unique value proposition. This white paper examines the benefits of hosted contact center solutions, reviews and compares the underlying...

Lior Arussy, Founder and President of Strativity Group, is the author of 'Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to do Them Right'. Arussy's new book contends that the answers to questions such as - Why is it that companies fail in what...

Tiscali Italia has completed deployment of an optical communications infrastructure from Nortel accross more than 300 Italian cities to support an integrated ‘triple-play’ of Internet, voice and entertainment services. According to Nortel, the new network makes it...

Avaya and HP joined forces to add HP Installation and Support Services to the capabilities of the Avaya Small & Medium Businesses (SMBS) reseller channel.   The bundled communications solution will be made available through distributors and value added...

MetaSolv Software announced that Portuguese operator Oni has deployed MetaSolv’s activation platform to activate VoIP services for its customers.   On the release note, MetaSolv says that this implementation has allowed Oni to bundle and offer new services...

Witness Systems announced enhanced capabilities to its workforce management software, following the company’s first quarter combination with Blue Pumpkin Software.   The enhancements are available as part of the standard delivery for the company’s pre-packaged...

Derbyshire County Council has set up a 24/7 customer contact centre with the aim of providing a single point of access for the first time resolution of service queries - at any time of the day or night.   According to the release note issued by Macfarlane...

Datapoint has implemented a new customer contact recording system for staff based in Virgin Atlantic Airways’ worldwide sales and service centres.   Virgin Atlantic Airways believes that the solution will enable it to deal with customers in a more efficient and...

Edify Corporation announced it has joined forces with Purdue University’s Center for Customer-Driven Quality to determine best practices for deploying speech recognition systems.   'Speech is everywhere and call center professionals today are absorbing an...

Alcatel announced that it has been awarded a contract by Iceland Telecom to upgrade the operator's broadband access network to cope with increased demand for Triple Play services, including IPTV, and ensure business continuity as the network scales up.  ...

The world's leading global security event, IFSEC, will be taking place in Birmingham on 16-19 May.  IFSEC is the best event to accurately assess what’s out there in an unparalleled environment for purchasing, learning and networking. Last year edition enjoyed a...

Verint Systems has entered into a distribution agreement with BCE Elix, a Bell Canada company, to deliver Verint's ULTRA(TM) solution to the Canadian contact center business intelligence market. The new partnership is expected to provide actionable intelligence...

O2 announced it will dramatically expand its presence in Scotland through the creation of a new Customer Service centre in Glasgow, creating 1500 new permanent O2 jobs in Scotland. The facility which will open in the Autumn will be based in Glasgow's Skypark business...

Genesys Telecommunications Laboratories and Silver Lining Solutions have worked together to implement their workforce management solutions at mobile communications service provider O2 . This implementation is part of a wider project, currently being implemented by BT...