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BT has acquired SkyNet Systems Limited (SkyNet) as part of its strategy to enhance its capabilities in the UK’s Local Area Networking (LAN) market.   Based near Oxford, SkyNet is an independent LAN solutions provider specialising in Internet Protocol (IP)...

Microsoft announced the general availability of Microsoft Customer Care Framework, an integrated software solution that streamlines call center operations for service providers.   On the release note, Microsoft points that it helps to improve customer...

According to a new forecast from IDC, worldwide mobile phone shipments rose 34% in 2004 with 692 million units shipped in a massive expansion driven by the demand for colour displays and camera phones throughout the world.   Globally, IDC expects mobile...

Blackboard, a provider of e-learning software for universities and Further Education colleges, has appointed Dave Hayward as Marketing Director for Europe. This appointment has been made prior to the planned opening of Blackboard’s European data centre in Amsterdam in...

Voxpilot, a provider of carrier-grade IN and VoiceXML solutions, and UbiCall, a provider in Speech Activated Automated Telephony Solutions, have joined forces to offer a 'one-stop' solution to automate companies or government agencies’ office-receptions and call...

Aspect Communications announced that Auction Drop, the US company that pioneered 'drop-off' as a simple, fast and convenient way to sell goods on eBay, invested recently in its Iphinity Call Center Solution. A decision to double the size of its customer...

vCustomer Corporation, announced that it signed a definitive agreement to purchase the Directory Assistance Service, Operator Service and Relay Service assets from a leading Global Telecom Company.   These assets include multiple call centers across the...

Alcatel has been selected by Telefónica Móviles España, as a supplier for its 3G/UMTS network. Under the terms of the agreement, Alcatel will supply and install 3G/UMTS radio based stations, called Evolium Node I, which are suited to 'closed environments' and Indoor...

IBC’s unique and popular networking forum brings you experiences and innovations in onshore and offshore outsourcing for the European financial services industry. Chaired by Gartner and featuring contributions from ABN AMRO, Barclays and HSBC, this event is FREE to...

VCON announced that its endpoints and infrastructure solutions are now deployed in the Renault Group to provide video communications to 500 users over its corporate network. The installation includes VCON's IP infrastructure servers and desktop endpoints.   On...

The provider of infrastructute software for the enterprise Autonomy Corporation announced it has entered into a definitive agreement to acquire etalk Corporation, a provider of enterprise-class contact center products, for a purchase price of US$70 million payable in...

Shirley Spencer has been appointed Head of Talent at Garlands Call Centres. In this role, she will be responsible for the management and development of Garlands' people development and human resources programmes.   Shirley is an experienced International Human...

EMAX Consulting, a specialist in the global contact centre market, announced it has delivered a suite of efficiency and effectiveness improvements for Dudley Metropolitan Borough Council Housing Services. The goal is to re-launch its 24 hour contact centre....

ASC has established a new office in Singapore. This decision follows the increased outsourcing by U.S. and European contact centers as well as an explosion of economic growth in the region.   Guenther Mueller, Chairman and CEO of ASC, commented that the...

France Telecom announced the signature of an agreement with a group of minority shareholders in Orange Romania to acquire their shares for a total cash consideration of US$ 523 million corresponding to a 2004 EBITDA multiple of 4.8. Following the transaction, France...

According to a study from IDC, voice over broadband (VoBB) — voice traffic carried across a broadband link, either in IP packets (VoIP) or non-IP technology using formats such as voice over DSL — took off in Western Europe in 2004. Two million new connections took the...

South Lakeland District Council reports that a new Customer Relationship Management (CRM) initiative has contributed to a 60% rise in customer satisfaction levels in the nine months to March 2005. A new customer contact centre, set up in June 2004, and based on...

Banco de Imagens - Daily Picture Banco de Imagens-Geral    

Witness Systems announced that Banca Caboto, part of the Banca Intesa group, has extended deployment of the company’s call recording software for its London branch.   According to the release note, forty-five traders and twenty back office staff will use the...

Red Herring announced that VoiceObjects AG is a recipient of Red Herring 100 Europe, a selection of the 100 private companies in Europe and Israel that play a leading role in innovation and technology.   ”Our list shows that despite obstacles posed by...

Brooktrout Technology announced that Predict Ability Plus, a developer and provider of call center productivity software, now supports Brooktrout’s TR1000 speech boards on its Performer TrueCTI Predictive Dialing System.   Predict Ability Plus’ Performer TrueCTI...

Kingston Communications announced the launch of Affiniti, a communications integrator.   Affiniti brings together Kingston Communications’ Business Services division, Omnetica and Technica to create a powerful force of network and storage expertise, telecoms...

Brooktrout Technology announced that Predict Ability Plus, a developer and provider of innovative call center productivity software, now supports Brooktrout’s TR1000 speech boards on its Performer TrueCTI Predictive Dialing System.   Predict Ability Plus’...

WeDo Soft, a provider of software solutions for the communications & media markets, announced that it has been awarded a contract to implement its Revenue Assurance solution (RAID) at the Polish mobile operator Polska Telefonia branded as Era GSM.   RAID will...

NICE Systems has signed a definitive agreement to acquire the assets of Dictaphone’s Communications Recording Systems business for approximately $38.5 million.   Dictaphone’s CRS business is a provider of liability and quality management systems for first...