Conteúdos em Inglês

Ericsson has been selected by Telefónica to provide Ericsson's IP Multimedia Subsystem (IMS) solution. The solution will allow Telefónica to offer its fixed network customers various services including IP telephony and IP Centrex to business users. The implementation...

Aspect Communications Corporation announced that AuctionDrop has choosen the Aspect Iphinity Call Center solution to support the extension of its services across 3,800 locations in the United States.   On the release note Aspect explains that AuctionDrop is a...

Avaya announced it has signed a supplier contract with BT, estimated to be worth up to £80 million over three years. The deal extends two existing contracts between the two companies - one for the UK and one for the rest of Europe - and combines them into one...

Police have arrested former employees of an Indian call centre that handles US customer accounts for allegedly stealing consumers' funds.   The suspected gang members arrested by police in Pune included three ex-workers of Mphasis BPO. Police said the employees...

Amcat announced that Technology Marketing Corporation's Customer Inter@ction Solutions magazine named Contact Centre Suite 2005 as a recipient of a 2005 IP Contact Centre Technology Pioneer Award.   The IP Contact Centre Technology Pioneer Award recognises...

ASC Telecom announced its call recording solution, MARATHON EVOLUTION, has been certified for use with the Etrali Dealing Board system platform and approved for interoperability with the Etradeal turret system.   The application, specially designed for trading...

A study conducted on behalf of Aspect by STRATECO GmbH found that customer satisfaction is the highest priority key performance indicator for interviewees in both German-speaking countries and in the United Kingdom and Ireland. The study, now in its fourth year,...

Hundreds of jobs are being brought to west Belfast by LBM, one of the UK's largest privately owned marketing company. The company announced their call centre in Springvale Business Park was expected to create 300 jobs within four months, rising to 750 in...

Telsis has supplied advanced programmable protocol converters to Vodafone Netherlands for connecting large company PBXs directly to the mobile network.   Aimed at corporates with a high volume of inter-site telephone traffic, Vodafone’s Corporate Net service...

NICE Systems announced it was chosen by iXP Corporation and the Fire Department of New York to supply its advanced solution for the management of emergency communications. The order follows a successful implementation of the NICE solution with iXP for the New York...

Onyx Software Corporation announced that it has signed a Reseller Agreement with CTC, an independent system integrators in Japan. Under the terms of the agreement, CTC will resell Onyx customer management solutions and will provide consulting and implementation...

BT announced it will connect its five millionth wholesale broadband customer, beating a target set by the company a year ahead of schedule.   Ben Verwaayen, BT’s CEO said 'Three years ago when we set a target of five million by 2006 it seemed a daunting task. To...

Pannon GSM, one of the wireless operators in Hungary and a subsidiary of Telenor, announced that it has deployed NetSpira Networks to provide a new content-based charging system for its mobile data services.   NetSpira’s ECS platform (Enhanced Charging Solution)...

Witness Systems has announced that its software has been selected by IBM as a core solution for the 'IBM CRM Showcase', a specialised solutions demonstration facility operated by IBM Business Consulting Services.   The IBM CRM Showcase features Witness Systems'...

Talisma has announced the acquisition of KnowledgeBase.net, a provider of hosted and on-site Knowledge Management software for Customer Support and Self-service.   Talisma will incorporate KnowledgeBase.net’s technology, intellectual property and customer base...

A survey by YouGov indicates that a quarter of UK young people have switched mobile service provider as a result of bad call centre customer service.   The survey, of over 2,000 UK mobile users, conducted for software provider Corizon, found that the situation...

Talisma, a provider of Multi-channel CRM solutions, announced that it has signed an exclusive reseller agreement with COGNICASE Group in Spain. As a specialist in the development of value-added software solutions, COGNICASE Group will increase the reach of Talisma...

OnyxSoftware Corporation announced that Onyx Enterprise CRM has been named by ISM, Inc., CRM strategic advisers and software reviewers, as one of the Top 15 CRM enterprise software packages for 2005. This is the ninth consecutive year Onyx's CRM suite was selected to...

Yankee Group has announced that contact centers have been cautious in their adoption of VoIP technology. In cases where penetration has occurred, the switch has been driven solely by application needs and, in isolated cases, reduced infrastructure costs. These results...

Yankee Group Reveals Contact Centers Reluctant to Implement VoIP Yankee Group has announced that contact centers have been cautious in their adoption of VoIP technology. In cases where penetration has occurred, the switch has been driven solely by application needs...

Yankee Group has today announced that contact centers have been cautious in their adoption of VoIP technology. In cases where penetration has occurred, the switch has been driven solely by application needs and, in isolated cases, reduced infrastructure costs. These...

Yankee Group has today announced that contact centers have been cautious in their adoption of VoIP technology. In cases where penetration has occurred, the switch has been driven solely by application needs and, in isolated cases, reduced infrastructure costs. These...

Yankee Group has today announced that contact centers have been cautious in their adoption of VoIP technology. In cases where penetration has occurred, the switch has been driven solely by application needs and, in isolated cases, reduced infrastructure costs. These...

Yankee Group has today announced that contact centers have been cautious in their adoption of VoIP technology. In cases where penetration has occurred, the switch has been driven solely by application needs and, in isolated cases, reduced infrastructure costs. These...

Yankee Group has today announced that contact centers have been cautious in their adoption of VoIP technology. In cases where penetration has occurred, the switch has been driven solely by application needs and, in isolated cases, reduced infrastructure costs. These...