Conteúdos em Inglês

Call centre queues are getting longer, according to new research from Netcall. The report analysed a sample of over 2 million queued calls across seven industry sectors in the first six months of 2006. On average, callers at busy periods had to wait just over 12...

Avaya announced that Garry K. McGuire will retire as chief financial officer and senior vice president, corporate development on December 31, 2006. McGuire will continue in a senior advisory role with Avaya through March 30, 2007. The company has engaged the CFO...

Alcatel has been selected by Maroc Connect, a Moroccan supplier of fixed and mobile telecommunications services, for the deployment of a next-generation network (NGN). The first phase of this agreement, which is worth more than 25 million euros, foresees a network...

Nokia announced collaboration with Orange to facilitate device customization and strengthen the role of S60 devices in Orange's device portfolio. The focus of the collaboration is to create an Orange specific software package to complement S60 software on Symbian OS...

Ericsson has reached an agreement with Finnish company Distocraft Oy to acquire the assets of Distocraft's business. The company,is based in Lahti and Helsinki, Finland, and is an independent software vendor specializing in software development for mobile network...

Alcatel has signed a non-binding Memorandum of Understanding with Nortel to acquire its UMTS radio access business (UTRAN) and related assets for USD 320 million.   The proposed acquisition would enhance Alcatel's industry-leading mobile radio expertise and...

Aspect Software announced the general availability of Aspect Enterprise Contact Server 6.2, a product that blends automatic call distributor (ACD) functionality and computer-telephony integration (CTI), while delivering greater capacity and improvements to...

Nokia and Siemens announced the business unit and regional leadership team for Nokia Siemens Networks. These appointments will be effective when the new company starts operations, which is expected by January 1, 2007, subject to customary regulatory approvals, the...

The developer of CRM / eCRM Enterprise-Class Software applications for the Banking, Insurance, Financial Services and Marketing industries, Teleformix, announced the upcoming release of ECHO 2.8. New features are to include CRM functionality designed to involve the...

Warid Telecom has awarded Ericsson with a managed services contract for its GSM/GPRS network in Bangladesh. The contract covers the operation, management and maintenance of the core network, backbone transmission and real-time charging/Value Added Services (VAS)....

Telenor has awarded Nokia a global frame agreement for cellular transmission solutions and services. Under the agreement, Nokia will supply Telenor with Nokia Hopper microwave radios to be used for transmission from both base stations and fixed applications when new...

BT announced that SC First Bank has deployed the latest voice trading technology, including BT’s ITS.Netrix collaboration device, at its new trading floor in Seoul, South Korea.   The new trading floor, which accommodates 76 Global Markets traders, has been...

According to a recent IDC study, the global and U.S. markets for offshore IT services continue to grow at a remarkable rate, driven primarily by U.S. customer demand. IDC predicts that offshore IT services vendors will capture $29.4 billion in worldwide customer...

According to the Yankee Group 2005 Small & Medium Business IT Infrastructure Survey and the 2005 Small & Medium Business Communications, Broadband and VoIP Survey, SMBs focus their spending on IT and communications hardware investments. Infrastructure software...

France Telecom announced the appointment of Antonio Anguita for the leading of the new Home segment in France and internationally. He will report to Georges Penalver, a member of the France Telecom Executive Committee responsible for strategic marketing.  ...

Ericsson and Polkomtel have signed a 3 year managed services contract to manage the design, development, deployment and integration of a new multi-vendor 2G/3G network in Northern and Western Poland, starting October 1, 2006.   Thomas Eberle, Member of the...

Vodafone New Zealand's annual report for the year ended 31 March 2006 shows that total revenue increased to NZD 1.3 billion, up 8.5 percent on the previous corresponding period. An outcome that according to Chief Executive Officer, Russell Stanners, was due to...

A new study says employees of call centers are prone to diabetes and ailments related to high blood pressure. The Delhi Research Diabetic Center (DDRC) conducted the study, and found that most of these young people develop these illnesses due to changes in their...

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Sabio has won an half a million pound order from European Home Retail plc, to design and implement future-proof customer service applications that will help consolidate its contact centre operation across newly acquired multiple brands and languages.   The...

Nokia and Loudeye Corp. announced that they have signed an agreement for Nokia to acquire Loudeye for approximately USD 60 million.   Under the terms of the agreement, Loudeye stockholders will receive USD 4.50 per share in cash for each share of Loudeye common...

A telecom industry transformation is underway as Microsoft expands its VoIP initiatives, causing significant disruption to traditional market models over the next several years, says IDC. According to this research firm, Microsoft's move into the broader VoIP...