Conteúdos em Inglês

Telewest Business, the supplier of broadband communications to the public and private sector markets, has been chosen by AOL to implement its 'SRS Advanced Solutions' that manages inbound telephony services in the UK. SRS (Special Rate Services) is Telewest's name for...

Premier Technologies has formed a strategic partnership with Edify Corporation that will enable Premier to distribute Edify’s leading voice and speech recognition solutions throughout Australia and New Zealand.   Speech-enabled self-service automation changes the...

Onyx Software Corporation, the provider of CRM solutions, will hold its quarterly conference call to discuss final results for the fourth quarter of 2004 on Thursday, February 24, 2005 at 4:30 p.m. Eastern time. The call will be archived and available for replay for...

http://www4.gartner.com/2_events/conferences/crm6i.jsp Links    

http://www.ecc-exchange.com Links    

Banco de Imagens - Daily Picture    

Wherify Wireless, a developer of wireless location products and services, and ModeLabs, a provider of vertical application devices and turn-key service solutions for operators and distributors, have announced an agreement, under which the two firms will partner to...

Alcatel has announced that it will launch its mobile Service Level Management solution (SLM) at the coming edition of the 3GSM World Congress. The new solution is designed to enable service providers to deliver high-quality service and satisfaction to their mobile...

'Is your call center measuring up?' Edify invites you to access this recorded webcast, featuring Dr. Jon Anton, the world's leading expert in call center performance and best practice, and compare your call center's performance.   And also to learn how speech...

CosmoCom has announced the opening of its EMEA headquarters in Amsterdam and the appointment of Ronald Rubens, formerly one of Avaya’s EMEA executives, as Vice President for the region. CosmoCom established the new office and new EMEA VP position in response to its...

The 5th annual European Contact Centre Exchange will be held in Amsterdam on 21st and 22nd February. This invitation only two-day meeting will give you the unique opportunity to benchmark the quality and performance of your own operations, discuss the challenges...

The 5th annual European Contact Centre Exchange will be held in Amsterdam on 21st and 22nd February. This invitation only two-day meeting will give you the unique opportunity to benchmark the quality and performance of your own operations, discuss the challenges...

The 5th annual European Contact Centre Exchange will be held in Amsterdam on 21st and 22nd February. This invitation only two-day meeting will give you the unique opportunity to benchmark the quality and performance of your own operations, discuss the challenges...

The 5th annual European Contact Centre Exchange will be held in Amsterdam on 21st and 22nd February. This invitation only two-day meeting will give you the unique opportunity to benchmark the quality and performance of your own operations, discuss the challenges...

According to a recent study by IDC, revenues from voice telephony are now declining in most European countries. This is due to a decline in connections and traffic revenue resulting from mobile substitution, dial-up broadband migration which offers unlimited use for a...

Avaya won the Best In VoiceCon Award for Avaya Remote Managed Services for IP Telephony. The single award winner was selected by a vote of attendees at VoiceCon 2005, one of the leading conference and exhibition events in the enterprise communications industry.  ...

Nokia and TeliaSonera Sweden have signed an agreement for the expansion of TeliaSonera Sweden's GSM radio network as well as an upgrade with EDGE functionality. The expansion provided by Nokia is said to contribute to increasing TeliaSonera's network coverage from 70...

Activa has announced that Deacon, one of the top names in providing property insurance throughout the UK is using Activa’s call recording and quality monitoring solution to help achieve FSA compliance and customer service excellence.   The release note points...

Banco de Imagens - Daily Picture Banco de Imagens-Geral    

Nortel and Sierra Wireless are collaborating to jointly test and market solutions using High Speed Downlink Packet Access (HSDPA), an emerging broadband wireless technology. The companies have completed an initial series of live test calls, including the industry’s...

The IDC Mobile Devices team will examine the top trends spurring the constant evolution in the mobile phone, converged mobile device, and handheld device markets in the year ahead.   Accompanied by key analyst takeaways from the Consumer Electronics Show, the IDC...

BT and Accenture have signed a landmark deal for global HR business process outsourcing, which will help create a global delivery model for full-service HR deals for many major global enterprises over the next couple of years.   Research from the Yankee Group...

Equant has signed a three-year IP VPN contract, including consulting and professional services, with Hummingbird Ltd.   The IP VPN solution will integrate Hummingbird offices to effectively run mission-critical applications, including CRM and ERP. On the release...

Siemens shareholders elected Heinrich v. Pierer as Chairman of the Supervisory Board. Pierer succeeds Karl-Hermann Baumann, who stepped down as member of the Supervisory Board at the close of the Annual Shareholders’ Meeting.   On a release note, Siemens...

A new report by market analyst Datamonitor predicts a seven-fold rise in global enterprise expenditure on transactional-enabling voice solutions.   The report “Emerging voice applications: towards voice transactions” predicts global voice-enabled transactional...