1653 — Ericsson selected to deliver T-Mobile`s UMTS network in Hungary
Ericsson has signed a contract with T-Mobile Hungary, to build its 3G (UMTS) network. In accordance with the agreement, Ericsson will supply radio access network and core network systems, including related network roll out services. 'T-Mobile attaches most...
1652 — 2004 Worldwide Mobile Phone Shipments Up 18.1% in the Fourth Quarter
The worldwide mobile phone market jumped during the fourth quarter to its highest level ever, says IDC. According to its Worldwide Quarterly Mobile Phone Tracker, worldwide mobile phone shipments totaled 194.3 million units in 4Q04, growing 18.1% sequentially and 24%...
1651 — Thailand`s mobile provider selects Convergys for customer care services
Convergys has signed an agreement with Advanced Info Service, to provide customer care services. On the release note, Convergys says its solution will provide this mobile network systems with the flexibility to route customers to the appropriate customer support...
1645 — Technology for Marketing, 8-9 February, London
Technology for Marketing 2005 is an event dedicated to helping marketing, customer service and sales professionals implement technology solutions to optimise their marketing strategies and campaigns. It will be held at the London Olympia, on 8-9 February. TFM...
1650 — Optus selects Convergys for outsourced customer care services
Convergys Corporation has announced its first customer care agreement with an Australian-based company. The four-year outsourced services contract is with Optus, a Australian integrated communications provider. Convergys is to supplement Optus domestic contact...
1649 — Hornbill Announces Out-of-the-Box Integration with Altiris` Deployment and Carbon Copy Solutions
The provider of IT support and service management solutions, Hornbill, has announced that its range of Supportworks helpdesk solutions, including its ITIL compatible ITSM and IT Helpdesk templates, are now available with out-of-the-box integration with Altiris...
1648 — P&O Nedlloyd Signs $35 million IP VPN Deal with Equant
Equant has announced that P&O Nedlloyd has extended the nine-year partnership with Equant in a bid to reduce its communication infrastructure costs by up to 11 percent per year. Under the terms of the $35 million agreement, Equant will continue to provide...
1647 — BT Wholesale appoints Cameron Rejali as managing director for products and strategy
BT has announced the appointment of Cameron Rejali for the position of managing director for products and strategy for BT Wholesale. Rejali joins BT Wholesale from the Sprint Corporation where he was most recently vice president of product management and...
1646 — Ericsson and Pannon GSM sign UMTS contract in Hungary
Ericsson was selected as supplier to build the first phase of the 3G mobile network for Telenor subsidiary, Pannon GSM. Under the contract, Ericsson will provide the infrastructure of the UMTS-based mobile system. Cooperation between the two companies will...
1644 — Number of Large IT Outsourcing Deals Fell in Sweden in 2004, Says IDC
According to a new IDC study, there was a fall in the number of large IT outsourcing deals in Sweden in 2004. Market growth was 12% in 2003 and around 10.5% in 2004, but this is forecast to drop to 7.4% in 2005, with a particular slowdown in IS outsourcing growth....
1643 — Onyx Software announces preliminary results
Preliminary results from Onyx Software Corporation reveal that the Company has achieved in the fourth quarter of 2004, the highest quarterly licence booking level, in more than two years, with approximately $6.5 million. Onyx said nearly $4.0 million is...
1642 — Healthcare CRM to grow 3 times faster than other verticals
A new report by independent market analysts Datamonitor estimates that the combined investment by the healthcare sectors in the U.S and the major Western European markets of France, Germany and the UK, in customer relationship management (CRM) software, will have a...
1641 — Ericsson selected as sole supplier of broadband access by Matáv
The telecom operator, Matáv, has selected Ericsson to deliver its Ethernet DSL Access solution, providing new broadband capabilities to their subscribers. 'We intend to apply a state-of-the-art Ethernet based DSLAM technology to increase our DSL coverage in...
1640 — ASC receives Product of the Year award for 2004
ASC has announced that Customer Inter@ction Solutions magazine has named its Voice over IP communications recording solution, EVOip, as a recipient of a 2004 Product of the Year Award. Günther Müller, Chairman and CEO of ASC, commented that this award...
1639 — Envision Business Intelligence captures industry award
Envision Telephony has announced that Technology Marketing Corporation (TMC)'s Customer Interaction Solutions magazine named the Envision Performance Suite 8.3 with Envision Business Intelligence as a 2004 Product of the Year Award recipient. The Envision...
1638 — UCMS selects Victoria for new headquarters
UCMS, Australias Business Process Partnering (BPP) company has chosen Victoria for its new regional headquarters. This decision follows a rebranding process and the expansion of its consulting service offerings. On a release note, the Company...
1637 — Six Avaya Development Partners Earn 2004 DeveloperConnection Program Leadership Awards
Avaya has announced it has awarded six of its third-party development partners with 2004 Avaya DeveloperConnection Leadership Awards. The six companies honoured were RedSky Technologies, Citrix Gateways, Extreme Networks, Juniper Networks, Nice Systems and System...
1636 — Alex Green steps down as Fluency Voices CEO
Fluency Voice Technology announced that its CEO, Alex Green, is stepping down. On a release note, Manoj Badale, Non Executive Chairman of Fluency, explained that Alex has done an excellent job building the business and that the company is now in an enviable...
1635 — MEDIA BLOGS – PROJECTS UNDER CONSTRUCTION
MEDIA BLOGS PROJECTS UNDER CONSTRUCTION MEDIA BLOGS NEW PROJECTS IN PORTUGUESE AND SPANISH TELEOPERADOR WWW.TELEOPERADOR.NET CENTRO DE EMERGÊNCIA WWW.CENTRODEEMERGENCIA.COM MEDIA BLOGS NEW PROJECTS IN ENGLISH EUROPE CITIZEN ...
1634 — CONTACT CENTER GROUP BALANCE AND METRICS – 2004
PORTAL CENTRO DE CONTACTO WWW.CENTRODECONTACTO.COM GENERAL EDITORIAL STATISTICS GLOBAL STATISTICS VISITS CONTACT CENTER GROUP + BLOGS HISTORICAL EVOLUTION JULY 2002 TO DECEMBER 2004> Portal Centro de Contacto - PORTUGUESE Portuguese Version...
1633 — Europe Contact Center – 2005 Editorial Calendar
Following its lifetime philosophy of quality of service and information, Europe Contact Center presents its Editorial Calendar for 2005. Discover here the topics scheduled to be covered. Europe Contact Center is an on-line journalistic initiative focused...
59 — Contacts – Board, Editors and Portal`s Newsrooms
Managing Director Manuel Melo E-mail: manuel.melo@centrodecontacto.com E-mail Internacional: manuel.melo@europecontactcenter.com Mobile Phone: + 351 966 555 000 Mobile Fax: + 351 966 599 003 Datamobile: + 351 966 599 002 Manuel Melo, 39 years old, is a Call, Contact...
1632 — 1 in 5 British Consumers Buy Software from Spam
Over 90% of UK online consumers receive spam and although only 23% of it is read, more than one in five British consumers (22%) has purchased software through spam, a study by Forrester research on behalf of the Business Software Alliance (BSA) has shown. The...
1631 — Hosted Contact Center Offerings are Ready for Prime Time, by Donna Fluss
The hosted contact center or contact center on demand (CCOD) market has risen from relative obscurity to front page news in the past couple of months. This markets profile increased substantially when Alcatel, Avaya and TeleTech, two leading contact center...
1630 — Selling Voice Solutions to the Healthcare Industry, by Datamonitor
The research firm Datamonitor has issued recently a report that highlights the aggressive growth of voice business in the healthcare vertical market, in the North American and EMEA regions. The study Selling Voice Solutions to the Healthcare Industry...