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The use of RFID (radio frequency identification) Technology, still at a very early stage, in Europe, is expected to grow phenomenally in the coming years. According to Soreon Reserach, in the EU 15 countries, the RFID - Market (2004) for retail trade, will grow...

According to IDC, the newly emerging dynamic IT model will change the way in which IT vendors view, manage and support all types of alliance and channel partners. As the overall market begins to shift towards an integrated solution supply chain, partner alignment...

MG Rover Group’s Longbridge-based contact centre is officially the best in the UK, following an independent survey carried out by Call Centre Focus (CCF).   MG Rover Group and 25 other household names such as First Choice Holidays, Dyson and Telewest Broadband...

PEARSE Flynn, the prospective owner of Livingston football club and founder of Damovo, has liquidated the call centre business he bought earlier this year following a rent dispute, and has opened an almost identical operation near Glasgow Airport.   Flynn, who is...

A new £2.5 million call centre will answer Huntingdonshire residents' queries on services and support offered to the public.   Huntingdonshire District Council will start providing service information via Cambridgeshire Direct from next year. Cambridgeshire...

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Equant has announced that Mr. Daniel Caclin has resigned as CEO of Equant and member of its management board.   Its Supervisory Board, at the recommendation of a special nominating committee, will propose to Equant's shareholders that they appoint Mr. Charles...

POLICE are streamlining the way they answer calls from members of the public in a bid to improve their service. The new 0845 4564564 number, which is already in operation, will send people directly through to a new dedicated call centre. The call centre, which has...

Transactional voice solutions are not yet mainstream, but have the potential to revolutionize telephony-based commerce. Not only will they provide end-users with a new channel from which they can purchase goods and services, their growth will signal the final phase in...

http://www.icmg.mgovernment.org/Program.html Links    

http://www.academic-conferences.org/eceg2005/eceg2005-registration.htm Links    

http://www.cebit.de/homepage_e?x=1 Links    

http://events.ibctelecoms.com/NASApp/cs/ContentServer?pagename=marlin/home&siteid=20001000401&marketingid=20001228797&MarlinViewType=OPTION_VIEW&productid=20001228798&optionid=20001228800 Links    

http://www.3gsmworldcongress.com/2005/congress/default.asp?url=event_schedule Links    

Eurotel Praha has launched the Czech Republic's first Push to talk over Cellular technology, using a state-of-the-art solution provided by Nokia. Eurotel will follow this initial launch of technology with a full commercial launch in early 2005.   In addition to a...

Nortel has become the first networking company to complete the University of New Hampshire InterOperability Laboratory (UNH-IOL) phase II test regimen for IPv6, the next generation Internet Protocol.   UNH-IOL is the industry’s leading IPv6 lab, offering what is...

Contact centers and service organizations get more than their share of irate complaints. In the course of a day, representatives speak with the best and worst of society. Good service representatives are able to rapidly de-escalate angry diatribes by placating...

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The provider of IT support and service management solutions, Hornbill Systems, has announced it has been awarded the contract to supply Camelot Group plc, the UK National Lottery operator with a tailored IT Service Management solution.   The contract is to supply...

Garlands Call Centres has been named Contact Centre Agency of the Year by Marketing Magazine in its Agency of the Year Awards for 2004.   The judges awarded the top prize to Garlands in recognition of 'huge growth' which was achieved 'thanks to its dedication to...

The Dutch network operator KPN has chosen Siemens as the strategic IP partner for its fixed network and mobile activities in the Netherlands, Belgium and Germany. The agreement entails Siemens Communications setting up a completely new IP environment for the whole of...

Vodafone and O2 Germany will be able to use both network operators' WLAN hotspots throughout Germany, according to a recent roaming agreement. Customers conveniently pay their respective network operator's WLAN charges via their own mobile phone invoice. An additional...

Edify Corporation has announced that the Edify Voice Interaction Platform (EVIP) 9.0, has achieved VoiceXML 2.0 Certification through the VoiceXML Forum's Platform Certification Program. VoiceXML 2.0 Certification verifies that an application can be deployed in a way...