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easyJet has signed an on demand CRM deal with RightNow Technologies. The purpose is to enhance its customer service and save £750,000 on current operational costs.   In accordance with this deal, easyJet will initially deploy RightNow Service across all seven of...

Witness Systems has announced that it has reached an agreement to purchase Blue Pumpkin Software, Inc for approximately $75 million. Approximately $40 million of the purchase price is being paid in cash and the remainder in Witness Systems stock.  The merger is...

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In 2004, the worldwide mobile phone market will grow 20% to 648 million units. The demand for color displays and camera phones from both mature markets and developing markets remained strong through the first three quarters of the year and is expected to continue...

The Yankee Group, analyses the convergence of wireless mobile market with the world of fixed wireless solutions, under the umbrella of broadband wireless.   Companies are offering a variety of different service technology options to the market that may compete or...

CosmoCom made publicly known that Mark Lepko has joined the organization as Vice President of Sales for the Americas.   The Company, which created this position in response to the rapidly increasing demand in the Americas for hosted and premise-based IP contact...

Avaya Inc. has acquired all of the assets of RouteScience Technologies, Inc., a maker of adaptive networking software (ANS) for enterprises and service providers.   Avaya will continue to support RouteScience customers and offer ANS while developing expanded...

Onyx Software Corporation has announced that it has been awarded a contract by the Queensland (Australia) Government's Department of Child Safety and Department of Communities.   Onyx anticipates that license and professional services for this contract will...

Aspect Communications has been listed in the Leader's Quadrant of Gartner's 'Magic Quadrant for Contact Center Infrastructure, North America, 2004.   Brian Gentile, Senior Vice President and chief marketing officer of Aspect, commented that 'being positioned by...

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BT has signed a global managed network contract with International SOS (ISOS), the world's provider of integrated medical, security and premium contact centre servicing solutions. Under a five-year contract valued at ₤1.3 million, BT will provide global MPLS...

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Consultedge has been named a Platinum BusinessPartner by Avaya. The Company sells Avaya communications systems, design and implementation services to businesses across the New York, New Jersey, North Carolina, South Carolina, and California regions.   This...

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Talisma has launched the 6.6 version of the comprehensive Multi-channel interaction management solution for contact centres, NetAgent.   Key enhancements include a version of NetAgent Chat that allows agents to proactively engage Web site visitors, based on...