Conteúdos em Inglês

A new research by Datamonitor suggests speech-enabled self-service technology is set for call center growth.   Recent Datamonitor studies have shown scope for businesses to reduce costs, improve bottom line results and increase customer satisfaction through the...

BT has signed a $5 million contract with Nortel to upgrade its contact centre infrastructure, that currently serves more than 500 business units across 124 sites in the UK.   BT has announced it will apply Nortel’s Internet Protocol Telephony and contact Centre...

BT has established an agreement with its three joint venture partners in Albacom to increase its ownership in the company to 100%. BT will acquire the 74% that it does not already own, from ENI, BNL and Mediaset, for a minimum price of €116m.   100% ownership...

jyj    

Lawrence Byrd, Director at Communications Application, will be presenting an online session on 'IP Contact Centers - Putting it all together', sponsored by CRM Exchange.   The webcast, scheduled for December 2nd, is set to help you assess the total picture, and...

CENTRO DE CONTACTO - POINT CENTER Property: CENTRO DE CONTACTO - Point Center, Lda ADDRESS: Centro de Contacto -  Portugal Editorial Center: Rua do Século, 128, R/C - Apartado 50102 - 1703-001 Lisbon - Portugal Centro de Contacto - Spain Editorial Center:...

CENTRO DE CONTACTO - POINT CENTER NAME: CENTRO DE CONTACTO - Point Center, Lda ADDRESS: Centro de Contacto -  Portugal Editorial Center: Rua do Século, 128, R/C - Apartado 50102 - 1703-001 Lisbon - Portugal Centro de Contacto - Spain Editorial Center: Calle...

The provider of User Process Management (UPM) software, Corizon, has announced a major software licence deal with British Telecom, initially worth £1.25 million over the next 12 months.   BT has added Corizon’s UPM Platform to its ‘strategic software stack’...

BT has added Corizon’s UPM Platform to its ‘strategic software stack’ alongside products such as Siebel and Geneva to allow it to drive up the efficiency of its call centres and improve customer services. The release note points that the license will be used to begin...

The provider of User Process Management (UPM) software, Corizon, has announced a major software licence deal with British Telecom, initially worth £1.25 million over the next 12 months.    

The provider of User Process Management (UPM) software, Corizon, has announced a major software licence deal with British Telecom, initially worth £1.25 million over the next 12 months.    

The provider of User Process Management (UPM) software, Corizon, has announced a major software licence deal with British Telecom, initially worth £1.25 million over the next 12 months.    

The provider of User Process Management (UPM) software, Corizon, has announced a major software licence deal with British Telecom, initially worth £1.25 million over the next 12 months. BT has added Corizon’s UPM Platform to its ‘strategic software stack’ alongside...

The provider of User Process Management (UPM) software, Corizon, has announced a major software licence deal with British Telecom, initially worth £1.25 million over the next 12 months.    

The provider of User Process Management (UPM) software, Corizon, has announced a major software licence deal with British Telecom, initially worth £1.25 million over the next 12 months. BT has added Corizon’s UPM Platform to its ‘strategic software stack’ alongside...

Garlands Call Centres has announced that it is creating a new Contact Centre Village at Preston Farm, Stockton-on-Tees. The Village will be made up of four new buildings, each with the capacity to house 250 people. Construction work is under way and the first of the...

The supplier of media processing and call control products, Brooktrout Technologies, has named Comunycarse its Value Added Distributor for Spain and Portugal.   The partnership is said to provide developers of speech-enabled applications access to Brooktrout’s...

Talisma has announced that its V6 solution has been deployed by ICICI Lombard, a provider of customised insurance solutions, in order to enhanced customer service through quicker and more accurate claims processing.   ICICI Lombard's customer service...

ASC Telecom has announced it has sold its new VoIP recording solution, EVOip+ for Cisco, version 2.1, to Transacty, a Slovakia-based provider of complex processing services for cashless payments.   The product will monitor several channels per site simultaneously...

The 3 day international exhibition and Conference, Online Information 2004, is addressed for information professionals, IT professionals, Marketing Professionals, Publishers, and senior business makers. It will be held at the Olympia Grand Hall, London.   The...

Saab has selected Hyperion Financial Management to replace its internally developed consolidation solution and its cumbersome spreadsheet-based reporting system.   Driven to comply with new accounting standards, such as IAS/ IFRS, and to meet the increased demand...

CosmoCom has announced that the global telecommunications solution provider, PhoneControl, has launched Contact Center On-Demand(CCOD) services based on the CosmoCall Universe platform.   According to the release note, the CCOD offering is based in France, where...