Conteúdos em Inglês

The provider of hosted contact center solutions for customer interaction management, Five 9, will be hosting a free Webinar on how to build a VoIP-Enabled Contact Centre in One Hour.   Through this Webinar, Five 9, expects, among other things, to help companies...

A survey conducted by IDC reveals that the adoption of mobile devices (handhelds and smart phones) in the enterprise is yet to reach the proportions widely predicted after the advent of high-speed WAN and WLAN services.   “IDC's 2004 mobile devices end-user...

Telecom Service Centres has made an expansionist move into England with the take-over of T-Mobile’s Customer Service Centre in Yorkshire’s Dearne Valley enterprise zone near Rotherham, making it Scotland's largest contact centre company.   The move will add...

Witness Systems has announced that Continental Airlines is deploying its speech analytics solution, “eQuality Call Miner” in the company’s Tampa, Florida-based reservation center.   The airline, which employs more than 900 customer service representatives in its...

Nortel has announced that is expanding the compatibility of its voice over Internet Protocol (VoIP) and multimedia solutions through completion of interoperability testing with new, third-party products and the addition of new industry leaders to its interoperability...

Avaya has designated Nicom Technologies its Platinum BusinessPartner. This nomination, indicates that the company has met a series of rigorous criteria to ensure superior technical competency and delivery of best-in-class customer service and support.  ...

Speech recognition software really is the “Rodney Dangerfield” of the self-service market place. It “gets no respect” no matter how good it is. And it is good today. Speech recognition is compelling technology because it appeals to the masses – it interacts in the...

Noble Systems, a global provider of contact center technology solutions has announced a Beta-Site Agreement with MSA Solutions, to offer testing and QA services for new advances in contact center technology software.   Under the term of this agreement, MSA...

Oh no, here we go again. The debate over control of the contact center flares anew. This time analyst firm Forrester asserts “Why Marketing Should Own The Contact Center (April 9, 2004 Forrester report by Elana Anderson and John Ragsdale). This is neither a...

The provider of enterprise communications solutions, Teltone Corporation, has announced the introduction of an emergency notification service that enables proactive announcements to inform key personnel, partners, and customers quickly in crisis and non-emergency...

Alcatel has announced the inauguration of its latest born 3G Reality Centre (3GRC) in Rio de Janeiro, Brazil.   The Brazilian 3G Reality Centre, powered by Alcatel's industry Evolium global mobile solution, will nurture local apprenticeship and research for...

The Provider of eCustomer Service software solutions, Transversal, has announced an ‘eGov Answer’ eService solution to help the public sector meet eGovernment targets.   On the release note, Transversal , points that eGov Answer reduces the volume and response...

The City of Edinburgh will host the 10th CCA Anniversary Convention and Exhibition, on 24th and 25th of November. Under the theme “Perception is Reality”, the event aims to raise the debate on how to positively impact the level of service to provide...

BT has announced it has signed a definitive agreement to acquire Infonet, one of the world’s providers of international managed voice and data network services. The transaction values Infonet at £520m.   The deal is said to be subject to Infonet shareholder...

Dudley Council has revealed that its first new customer contact centre in the borough will be based in the former Instores indoor market on Castle Street in Dudley town centre. Due to open in spring 2005, it aims to make it easier for people in the borough to contact...

Oxford City Council has announced it has improved the service it provides to local citizens by adopting a new customer contact strategy that puts technology right at the heart of its organisation.   The Council's technology-focused customer contact strategy,...

The second International Conference on Offshore Customer Management, will be held in South Africa, on the 1-3 November. It is addressed for senior customer service and business strategy decision makers. Europe Contact Center endorses this event as media...

Denmark appears as the top ranking nation in IDC’s Information Society Index (ISI), a study that combines 15 variables in four infrastructure “pillars” to calculate and rank 53 nation’s ability to access and utilize information and information technology.   For...

The sixth European e-Business Support Network (eBSN) workshop, will be held in Rome on 19 November 2004, with focus on helping SMEs to identify these tools and services and making them more widely available.   The eBSN workshop will present successful SME support...

Aspect Communications has announced the UK availability of Aspect Uniphi Suite.   Aspect Uniphi Suite is presented has an advanced contact centre operating environment that combines communication routing, data integration, advanced speech, reporting and analytics...

NextiraOne has been selected by Emirates to provide managed services for its communications systems across Europe, centred on voice and data networks and applications connecting sites across the continent.   Emirates is the world’s fastest growing airline and...

Nearly 400 jobs are to be created by Travel2/Travel4 in Glasgow.The travel company, which specialises in tailor-made packages to destinations such as Australia, the Far East and North America, is to merge three existing call centres – Glasgow, Manchester and London –...

Kingston Communications has won a top award for its outsourced directory enquiry (DQ) services. The company, which provides DQ services for a number of companies, including All Points North Ltd (118 GAY), scooped the award at a gala event last night.   At the...

The practice of outsourcing business, long popular in the United States and Britain, is gaining in acceptance in continental Europe and is diversifying rapidly from technology services to other business processes, reports Reuters.   In Europe, more outsourcing...

Alcatel has announced that Romania's cable operator, RCS&RDS Group, is complementing its offerings with digital voice services using Alcatel's voice switching solution. This will enable RCS&RDS to easily migrate to a packet technology in order to deliver...