Conteúdos em Inglês

Although corporate adoption of handheld devices (non-voice) is progressing at a crawl, the promise of productivity gains possible on converged mobile devices is increasing, says IDC. At the end of 2004, the research firm forecasts that 2.6 million converged...

Goodyear Dunlop Tyres has extended the contact handling capacity of its European customer service operation by adding remote agents using an IP-based phone solution from Aspect Communications.   The 18 new agents work alongside existing agents at Goodyear’s...

SER Solutions has unveiled a new next-generation outbound solution, CPS Enterprise Edition(CPS E2).   CPS E2 is presented as the first enterprise solution that offers Real-time Portfolio Management, providing holistic, real-time management of call records,...

Talisma has announced that Bellevue-based ShareBuilder Corporation has selected Talisma's Multi-Channel CRM suite to help deliver total customer integration and management of all customer communication channels.   ShareBuilder Securities Corporation, an online...

Broadband telephone company Kingston Communications has announced it is revamping its range of broadband services to offer faster speeds and no download limits - all at the current prices. This move will see KC providing some of the fastest ADSL broadband speeds in...

The supplier of media processing and call control products, Brooktrout Technology, has deployed its SnowShore Media Server, in the Portuguese mobile operator, TMN, as part of their new 3G Videomail service.   Brooktrout partnered with Openwave Systems, Inc. to...

Alcatel and Verizon Communications have agreed to deliver managed communication services solutions, combining communications servers, applications, network services and management to small and mid-sized businesses (SMB).   Under the arrangement, Alcatel and...

Avaya has launched its first complete multimedia contact center solution for medium-sized businesses - Avaya Contact Center Express.   The solution is said to extend the advanced customer service capabilities of large enterprises to any medium-sized organization,...

The Advisory, Conciliation and Arbitration Service (Acas) helpline has seen a 25 percent increase in calls in the last two weeks - up from 20,000 per week to 25,000 - mainly from employers asking about the new legislation on dispute resolution in the workplace. Acas...

The Advisory, Conciliation and Arbitration Service (Acas) helpline has seen a 25 percent increase in calls in the last two weeks - up from 20,000 per week to 25,000 - mainly from employers asking about the new legislation on dispute resolution in the workplace. Acas...

The Surrey Police Contact Centre has been commended for being one of the best in Europe.The centre has been recognised as matching the best private sector standards for call handling after receiving a highly commended rating in the European Call Centre of the Year...

Loquendo, the global speech technology company has announced that a new European country has been added in its portfolio: Holland!   Willem, the new male Dutch voice able of being as natural as never before, is the latest development in Loquendo's multilingual...

NICE Systems has announced that it has received a significant deal from a leading European internet provider to implement NICE Perform in their contact centers.   On the release note, Nice Systems says this leading ISP needs to ensure it exceeds customer...

Witness Systems has appointed Tom Bishop to its Board of Directors. With this designation, the Company expects to bring in his extensive background and expertise in a wide range of technologies, with particular strength in the Voice over Internet Protocol (VoIP)...

As part of its ongoing commitment to e-Government and providing the best customer-focussed services, Dover District Council has been bringing benefits to thousands of people with state-of-the-art technology and the Benefits and Council Tax Helpline.   Secured...

The provider of enterprise customer contact solutions, Aspect Communications, will announce its financial results for the third fiscal quarter of 2004 on Tuesday, Oct. 19.   The company will host a conference call and webcast at 2 p.m. PDT the same day. Numbers...

Intel has posted a third-quarter revenue of $8.5 billion and a net income of $1.9 bilion, which means an 8 and 15 percent increase from a year ago.   Craig R. Barrett, CEO at Intel explained, that the Company “delivered growth in both of its major businesses in...

Verint Systems has announced that the Societe de Transport de Montreal is deploying Verint's Networked Video Solution to enhance passenger security and deter crime across the Montreal Metro system.   The Montreal Metro system provides underground access to the...

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IDC's Mobility Conference will explore the evolution of the mobile enterprise, from infrastructure and security to device management and access to critical business intelligence.   On October 19, delegates will be given the opportunity to listen to experts...

The 2004 International Conference on Information and Communications Security (ICICS'04), brings together individuals involved in multiple disciplines of Information and Communications Security in order to foster exchange of ideas. This year, the conference will be...

Staff numbers continue to rise in UK call centres. According to the latest annual survey by Incomes Data Services, a clear majority of respondent companies say that they have hired more people in Britain in the past year and most expect to create yet more jobs in the...