Conteúdos em Inglês

The global supplier of contact centre technology solutions, Amcat, reports on why its solutions have been adopted over competitors by leading outsourcers and organisations including LBM, Excell Contact Centres, iResponse and Hotlines.   According to feedback from...

The developer of business communications software, Interactive Intelligence, has announced it will issue its third quarter earnings announcement for the period ended Sept. 30, on Tuesday, Oct. 19 at 4 p.m. Eastern time.   The earnings conference call will be...

BT called on all parties involved in tackling congestion on British roads to look at increased use of broadband communications as part of the solution.   In a report published on October 7, entitled Broadband: the role for communications in beating congestion,...

The provider of Enterprise Data integration, Attunity, is working with Motorola Public Safety Solutions to enhance the ability of public safety call centers to manage incidents and dispatch resources.   In accordance with this partnership, Motorola's Public...

Onyx Software has announced its new mobile CRM offering, Onyx Employee Portal for BlackBerry , optimized for BlackBerry wireless platform from Research In Motion.   The Company said its offering is designed to increase the individual productivity of mobile...

CosmoCom has signed a distribution agreement with the Netherlands based systems integrator in the contact center market, 2Grow. Through this agreement, 2Grow will start selling and providing integration services for CosmoCall Universe.    "Traditionally, the...

Avaya has signed a definitive agreement to acquire the European provider of enterprise communications systems and services, Tenovis GmbH & Co. KG.   Under the terms of the agreement, Avaya will pay approximately $370 million in cash, as well as assume about...

BT Contact Central, in conjunction with Siebel Systems and Princeton Consulting, has developed a pay-as-you go solution to help public bodies comply with the Freedom of Information (FOI) Act.   Under the brand name of Contact Central OnDemand FOI , it is powered...

NEC Corporation and Oki Electric Industry have announced that RECOMM, a Japanese information and telecom office automation equipment sales company, has selected an outbound call center system for its office in Dalian China.This 50-seat call center system starts...

Aspect Communications has announced that All Nippon Airways (ANA) , is using Aspect Call Center and Aspect Contact Server technology to provide world-class service for tens of thousands of calls monthly without compromising revenue.   “Travelers are cautious in...

The Yankee Group says that companies with between 100 and 1,000 employees represent an enormous opportunity for the wireless industry. Nevertheless, few customized wireless solutions are available today for this high-potential mid-market customer segment.   In...

After years of hype, VOIP has made the shift from an emerging technology to a viable business solution, according to IDC. The market for hosted IP voice services among US businesses is expected to reach nearly $60 million by the end of 2004. IDC projects a compound...

According to META Group, a lack of perceived value resulting from technology overinvestment will drive organizations in 2005 to realign their CRM initiatives with their business strategies, and legacy applications nearing end-of-life will motivate organizations to...

Digisoft Computers has unveiled a thin client, call center application, to maximize the productivity, efficiency and effectiveness of a virtual call center. Under the name of eTelescript, this solution expects to provide the capability to empower remote global agents...

The provider of communications solutions for online sales, marketing and customer service, LivePerson, has announced the release of Timpani, a fully integrated online communications software platform. Timpani will deliver integrated chat, email and self-service...

Equant has signed a three-year contract with SGS, to implement, host and manage a worldwide messaging system.   On the release note, Equant points that this messaging contract, signed in partnership with Microsoft, demonstrates its strategy to develop global,...

Business trends were turned on the head, last Monday, when an Indian IT company announced it was creating 250 call centre jobs in Northern Ireland.   The major jobs boost for Belfast will come as part of a £1.9m investment by HCL BPO, one of India's leading...

CosmoCom has announced it has been awarded its second US Patent 6,614,783, entitled Multimedia telecommunication automatic call distribution system using internet/PSTN call routing.   The Company has explained that this patent is a continuation of CosmoCom’s...

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The CRM Europe 2004 Summit will run from the 5th-7th of December, at Le Montreux Palace, and will offer attendees a programme of tailored one-to-one meetings, combined with keynote presentations, discussion groups and networking activities. Europe Contact Center will...

PeopleSoft, Inc. has announced that Apex IT, has implemented PeopleSoft Enterprise Customer Relationship Management 8.9 Sales in less than six weeks.   Apex IT selected PeopleSoft Enterprise CRM 8.9 to replace its existing Siebel system, in search of an higher...

The business process outsourcer Vertex, has signed a new customer management contract with Leeds based general insurance partnership specialist UKI Partnerships, part of Royal Bank of Scotland Insurance.   Under the terms of the agreement Vertex will work closely...

NEC Unified Solutions, has just disclosed its strategy for growth in the contact center marketplace.   At the CMP Media's first Annual Call Center Exhibition (ACCE) Conference, NEC said it will focus on three principal contact centers solutions - 'Response &...

Becogent, the five-year-old home-grown company which was last year's fastest-growing Scottish business, confirmed that call centre jobs can be created in Scotland as well as India or South Africa.   The announcement that 600 jobs at Erskine are to be added to the...