Conteúdos em Inglês

Avaya has announced that Transport Lausanne has adopted an Avaya converged communications network to improve services for its 72 million passengers and reduce its communications costs.   On the release note, it is pointed that by migrating to Avaya IP solutions,...

The text and voice infrastructure supplier, Telsis, has announced it has added interoperability with Siemens core network switches to its Ocean fastSCP intelligent services platform.   According to Telsis this move means network operators with single vendor or...

Brooktrout Technology, has announced its Telephony Interface Manager (TIM) for Microsoft Speech Server.   Brooktrout says Qualified software vendors and enterprise customers interested in developing their speech applications on the Microsoft Speech Server...

Avaya has decided to appoint Omar Kezouit, for the position of Vice President, IBM Strategic Alliance for Europe Middle East and Africa. In this role, Kezouit will be responsible for expanding Avaya's relationship with IBM in the growing markets of Enterprise IP...

Macfarlane Telesystems has announced that Sefton Metropolitan Borough Council has launched a new Customer Contact Centre based on its CallPlus contact centre technology.The new Centre is designed to improve access to Council services as well as to meet Government...

The global supplier of customer relationship management (CRM) software, Onyx Software, is preparing a UK Contact Centre webinar to discuss the use of CRM and business process optimisation to drive value at every customer interaction and turn your contact centre into a...

Edify Corporation has launched Edify Voice Banking, a fully licensed, comprehensive software application that enables banking establishments to automate customer interactions and provide access to account, branch, and other financial information through speech-enabled...

Garlands Call Centres has appointed Andrew Tedder for the position of Senior Call Centre Manager. He will be responsible for managing operations for a major Garlands' mobile phone client.   At this new role, Andrew will lead personnel at Call Centre Manager, Team...

Talisma, a provider of Multi-channel CRM solutions, announced the acquisition of eAssist, a global provider of customer service, support, and marketing software. Talisma will incorporate eAssist’s technology, intellectual property, and customer base into its...

The provider of contact center solutions, Concerto Software, has announced that it has acquired Rockwell FirstPoint Contact from Rockwell Automation, Inc.   On the release note, Concerto Software points that this transaction, allows the company to expand its...

Verint Systems Inc. has announced record sales of $60,167,000 for the second quarter of fiscal 2004, ended July 31, 2004, a 28% increase compared with $46,892,000 for the second quarter of fiscal 2003. Verint's sales increased approximately 6% sequentially, compared...

UK Travel companies are jeopardising the success of online bookings by failing to provide adequate customer service to those using the web to make travel and holiday bookings, according to an industry report released by Talisma.   An audit of 110 UK travel and...

The supplier of media processing, network interface, call control and signal processing products, Brooktrout Technology, Inc., has launched an enhanced support offering designed to provide next-day board replacement service through Brooktrout on its family of...

Carbonated Water, Caramel Color, Aspartame, Phosphoric Acid, Potassium Benzoate, Natural Flavors, Citric Acid, Caffeine Do you trust the list of items above? Do you even know what they are? Well this is one of the most “trusted” brands in the world. These are the...

Nuasis Corporation discusses the business reasons for moving to an IP contact center system, the distinctions between a True IP contact center system versus an IP-enabled system, and how to formulate a migration plan that best matches the particular needs of the...

The European e-Skills 2004 Conference is a high-level conference on ICT and e-business skills which will take place on 20 - 21 September 2004 in Thessalonica, Greece. The European e-Skills 2004 Conference is organised by the European Commission in co-operation with...

Verint Systems Inc. has announced the acquisition of RP Sicherheitssysteme GmbH ('RP Security'), a developer of mobile video security technology for the transportation market.   Dan Bodner, President and CEO of Verint Systems has explained that it reinforces...

BEA Systems made publicly known that Finland Post will standardize its electronic services development on BEA WebLogic Platform 8.1. With the unified BEA platform, Finland Post expects to offer its partners and customers advanced Internet services designed to help...

Orange has announced the commercial availability of 'Talk Now', an advanced Push-To-Talk service.   According to Orange, "Talk Now" enables easy-to-access instant one-to-one and group calling with the added benefit of a real-time availability icon, so customers...

Stratasoft, a subsidiary of I-Sector Corporation, that provides contact center solutions, has announced the general availability of StrataSIP, a soft phone which will allow agents to connect voice calls processed by the StrataDial.VC2, its flagship contact center...

The supplier of media processing, network interface, call control and signal processing products, Brooktrout Technology, has announced that CBOSS Association, an international provider of IT services for the telecommunications industry, has selected its NS700(tm) SS7...

A recent survey of 500 medium and large organizations in Western Europe undertaken by IDC suggests that although the offshore outsourcing model has captured the imagination, it has not yet managed to be translated into the wholesale transformation of the IT industry...

Aspect Communications has named R. Dixon “Dirk” Speas Jr. for the position of senior vice president of worldwide customer services. With this designation, the Company hopes to bring in a strong management experience and industry background and expertise in elevating...

BT has announced new state of the art online performance reporting services that provide near real time health status of converged voice and data networks via a single dashboard. It was developed in partnership with Concord and piloted by Securicor Cash Services...

The supplier of voice and speech solutions, Edify Corporation, has announced that Alliant Energy has successfully upgraded their existing DTMF service to speech. The purpose is to provide a more responsive and complete self-service offering for its growing...