1448 — Are Your Call Center Practices as Effective as They Can Be? By Aspect Communications Corporation
This white paper presents ten suggestions for ensuring call center best practices. Some of them involve periodically evaluating the way youre already doing things. Others involve adding new functionality that builds on emerging technology or addresses changing...
1456 — ICT Policy Workshop, September, Brussels
The European Commission is organising a high-level European workshop in Brussels on 16 September 2004 to present examples of good national and regional policies for boosting the competitiveness of the ICT sector. The workshop will examine strategies that...
1455 — NEC and Genesys join Forces to provide High Performance, Streamlined Call Center Solutions
NEC Unified Solutions has joined forces with Genesys Telecommunications Laboratories to help mid-sized to large enterprises simplify call center installation and reduce setup time and costs by providing a single point of contact for all communication system hardware...
1454 — Nexus IS and NetSolve Seal Deal For IP Call Centers
Nexus IS and NetSolve, Incorporated made publicly known that they have entered into an arrangement to deliver end-to-end IP communications solutions - from planning, design and implementation to ongoing operations. Under the agreement, which was executed...
1453 — O2 uses Aribas Spend Management solutions
The European provider of mobile services, O2, has selected Ariba Spend Management solutions to help cut costs and streamline its procurement processes. Since March 2004, O2 says it has implemented five strategic sourcing events using Aribas Spend Management...
1452 — Surf Telecoms boosts bandwidth to meet Southwest and U.S. Demand
The provider of telecommunications products and services in the South West of England and Wales, Surf Telecoms, has announced a £2.13 (US$3.85) million investment in its network serving the region. Steve Blew, Sales & Marketing Director for Surf Telecoms,...
1451 — IDCS European IT forum to explore impact of Linux on Enterprise Computing
The research firm IDC has announced it will promote a session on "Respect and Influence: Understanding the Role of Linux Across the IT Landscape" during its European IT Forum, on September 27 and 28, in Paris. With over a billion dollars being spent by CIOs per...
1450 — MyNetonomy becomes Orange`s Customer Self-Service Platform
The United Kingdom's mobile operator, Orange UK, has selected MyNetonomy NetService Center, to be the core customer-facing self-service platform for both its contract and pre-pay customers. On the announcement note, Chris Hornung, Director of Customer Delivery...
1449 — LloydsTSB customer challenges offshoring plans
A customer of British bank, Lloyds TSB, is to legally challenge its plans to outsource work to India, claiming that personal data could be compromised in doing so. The unamed customer is alleging that Lloyds TSB is flouting the UK's Data Protection Act in...
1445 — Blue Pumpkin Wins Best of Show Award in Performance Management at ICCM Chicago
The provider of enterprise workforce optimization solutions, Blue Pumpkin, has won the 'Best of Show' award for its newest performance management solution, Blue Pumpkin Advisor Express. The independent panel of industry experts, at the International Call Center...
1447 — Ari Sonesh, Cosmocom President and CEO
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1446 — Enterprises Should Revisit Voice Self-Service Applications, advised Yankee Group
A few months ago, The Yankee Group published a report called Hosted Speech Applications are Poised for Growth, Increasing Competition and Volatility. It revealed that increasing competition and volatility voice self-service applications based on...
1444 — Cable & Wireless launches smarter contact centre
Cable & Wireless has launched a new network-based service for multi-channel contact centres. Its purpose is to enable them to handle customer communications via email, web contact requests and voice seamlessly. The Company, has explained that the new...
1443 — Nuasis NuContact Center 2.0 Supports Integration to Business-Critical Call Center Applications such as CRM, IVR
The IP contact center company, Nuasis Corporation, has released the 2.0 version of NuContact Center, a next-generation software for handling customer inquiries via the phone, e-mail, web and fax. This release includes new capabilities, such as SIP integration...
1442 — Austin Logistics Launches Valeo for Call Centers
Austin Logistics has announced the availability of a new product for inbound call centers, Valeo. By adding Valeos predictive analytics and value-driven queuing to their existing pre-agent routing systems, this provider says companies can improve treatment of...
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1436 — Nuasis NuContact Center 2.0 Supports Integration to Business-Critical Call Center Applications such as CRM, IVR
The IP contact center company, Nuasis Corporation, has released the 2.0 version of NuContact Center, a next-generation software for handling customer inquiries via the phone, e-mail, web and fax. This release includes new capabilities, such as SIP integration with...
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1433 — Nuasis NuContact Center 2.0 Supports Integration to Business-Critical Call Center Applications such as CRM, IVR
The IP contact center company, Nuasis Corporation, has released the 2.0 version of NuContact Center, a next-generation software for handling customer inquiries via the phone, e-mail, web and fax. This release includes new capabilities, such as SIP integration with...
1432 — Nuasis NuContact Center 2.0 Supports Integration to Business-Critical Call Center Applications such as CRM, IVR
The IP contact center company, Nuasis Corporation, has released the 2.0 version of NuContact Center, a next-generation software for handling customer inquiries via the phone, e-mail, web and fax. This release includes new capabilities, such as SIP integration with...