1431 — Nuasis NuContact Center 2.0 Supports Integration to Business-Critical Call Center Applications such as CRM, IVR
The IP contact center company, Nuasis Corporation, has released the 2.0 version of NuContact Center, a next-generation software for handling customer inquiries via the phone, e-mail, web and fax. This release includes new capabilities, such as SIP integration with...
1430 — Nuasis NuContact Center 2.0 Supports Integration to Business-Critical Call Center Applications such as CRM, IVR
The IP contact center company, Nuasis Corporation, has released the 2.0 version of NuContact Center, a next-generation software for handling customer inquiries via the phone, e-mail, web and fax. This release includes new capabilities, such as SIP integration with...
1429 — Nuasis NuContact Center 2.0 Supports Integration to Business-Critical Call Center Applications such as CRM, IVR
The IP contact center company, Nuasis Corporation, has released the 2.0 version of NuContact Center, a next-generation software for handling customer inquiries via the phone, e-mail, web and fax. This release includes new capabilities, such as SIP integration with...
1428 — Nuasis NuContact Center 2.0 Supports Integration to Business-Critical Call Center Applications such as CRM, IVR
The IP contact center company, Nuasis Corporation, has released the 2.0 version of NuContact Center, a next-generation software for handling customer inquiries via the phone, e-mail, web and fax. This release includes new capabilities, such as SIP integration with...
1422 — Dutch Ministry VROM chooses CSS Telecom to deploy an Avaya IP Telephony Solution
Avaya and its Gold BusinessPartner, CSS Telecom, have supplied the Dutch ministry of housing, town and country planning and environmental affairs (VROM) with a converged voice and data networking solution. The ministry, comprising 4,000 employees, has decided...
1427 — Building the Case for Speech, by Donna Fluss
Speech recognition software really is the Rodney Dangerfield of the self-service market place. It gets no respect no matter how good it is. And it is good today.Speech recognition is compelling technology because it appeals to the masses it interacts in the most...
1426 — Qwest Communications Provides Voice XML Call Center Solutions to 400 Business Customers
The provider of voice, video and data services, Qwest Communications, has announced it has signed contracts with more than 400 business customers to provide Qwest Web Contact Center (QWCC) services as part of the customers' call center solutions. These...
1425 — Aspect Uniphi Connect wins `Best of Show` at ICCM
The Aspect Uniphi Connect solution, has won the Best of Show award at the International Call Center Management Conference and Exposition (ICCM) held in Chicago. The awarded solution consists in a hybrid call center product for deploying both PSTN- and...
1424 — Telmex`s Brazil unit Embratel cutting jobs-union
Brazilian long-distance operator Embratel which was recently bought by Mexico's Telmex has cut some jobs, a union official said. Luis Antonio Silva, president of the Telecommunications Workers Union, known as Sinttel, said Embratel had canceled the contracts of...
1423 — TIM Peru Deploys One Call Solution for Customer Care on BEA WebLogic Platform 8.1
BEA Systems has announced that TIM Peru, a subsidiary of Telecom Italia Mobile that serves more than 800,000 customers, has built and deployed its new One Call call-center solution on BEA WebLogic Platform 8.1. The One Call solution is designed to utilize a...
1421 — Citigroup to close Call Center, cut 450 jobs
Citigroup Inc. will close a credit card servicing center in Iowa and cut 450 jobs, a company spokeswoman said on Thursday, as Citigroup integrates the Sears credit card operations bought last year into its national network. The West Des Moines credit card...
1408 — Nearshore CEE and North Africa are emerging as a new Apple of Western European Firms Eyes
A report issued by the market analyst Datamonitor reveals that nearshore call center destinations as opposed to offshore, are now the new darlings amongst customer care outsourcers from Western Europe. According to the report, Profiting from European Nearshore...
1414 — Bank of Ireland 365 signs contract with Avaya for Secure Communication Services
Avaya, the provider of business communications software, systems and services, has been chosen by Bank of Ireland 365 to provide security assessment and on-going services. With this decision the Company expects to meet the highest levels of network security and...
1420 — Universal Express Contracts Additional Domestic Call Center
Universal Express has announced it has added to its contracted existing call centers, a new facility in St. Louis MS. Customer Direct, a state of the art calling and receiving facility that will be handling growing inbound calls for Luggage Express, as well as...
1419 — Shiro Tsuda appointed President and CEO of Vodafone K.K.
Vodafone Group has decided to appoint Shiro Tsuda for the post of President and Chief Executive Officer of Vodafone K.K. This decision will be effective on 1st of December. Until then, Shiro Tsuda will act as Executive Officer for Vodafone Holdings K.K. and Vodafone...
1418 — Bezeq Online launches Contact Center On-Demand Services powered By CosmoCom
CosmoCom has announced that Bezeq Online Ltd., a call center outsourcer in Israel and a business unit of Israels telco Bezeq, has added Contact Center On-Demand (CCOD) services based on the CosmoCall Universe platform to their suite of outsourced solutions. ...
1417 — Magnetic Norths Growth Requires U.S. Visibility and Sales, by Donna Fluss
In the first six parts of this series, we examined why its important to invest in, or upgrade, quality management (QM) and logging applications in your contact center, and focused on four leading vendors: NICE Systems, Witness Systems, Verint Systems, etalk, and...
1416 — Magnetic Norths Growth Requires U.S. Visibility and Sales, By Donna Fluss
In the first six parts of this series, we examined why its important to invest in, or upgrade, quality management (QM) and logging applications in your contact center, and focused on four leading vendors: NICE Systems, Witness Systems, Verint Systems, etalk, and...
1415 — Dan Vetras, President and CEO at Talisma
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1406 — UK contact centres will employ over 1 million people by 2007
A survey conducted by the research firm ContactBabel, indicates that the UK Contact Centre Industry employs currently almost 850,000 people. In a three years time the total of posts should surpass the 1 million. On a release note, ContactBabel reveals it...
1413 — Call Centre Expo 2004, 29-30 September, Birmingham
The city of Birmingham will host an Exhibition & Conference for call centre & customer contact solution, next September. The Call Centre Expo 2004 will be taking place at the National Exhibition Centre, and promises to provide all the answers for those who are...
1412 — Si.mobil appoints Zoran Thaler as CEO
The mobile communications provider, Si.mobil, has named Zoran Thaler for the position of CEO. Thaler, who has extensive experience in telecommunications, especially in consultancy and international relations will replace Bojan Dremelj, who will stay on as a member of...
1411 — Verint Systems partners with TARP in an Enterprise Quality workshop
Verint Systems bas launched a new enterprise quality workshop, to be delivered in partnership with the service transformation firm, TARP. The workshop, entitled Actionable Intelligence for a Smarter Workforce, is said to be designed to help customers more effectively...
1410 — Teleperformance USA acquires VOICE FX
Teleperformance USA has announced it has acquired an 80% interest in VOICE FX, LLC, which provides hosted interactive voice response services, supported by advanced speech recognition and text to speech technologies. The Company will be branded Teleperformance...
1409 — Alcatel chosen by MTS to deliver an EDGE mobile network in Samara
Alcatel has signed a contract with the mobile operator, Mobile TeleSystems, for the deployment of an MTS EDGE (Enhanced Data rate for GSM Evolution) network over the city of Samara, in Russia. Under the term of this contract, Alcatel will enable the EDGE...