Conteúdos em Inglês

An Edify Customer Service Insight Paper that looks at the past, present and future of speech technologies in the call centre.   In the early days of call centres, many operators extended their agent offering by developing self-service solutions based on...

InfoCall, the provider of outsourced customer support services in Bahrain, is implementing the Altitude uCI solution. Through this measure, the Company wants to power its new contact centre outsourcing operations.   Adel Al Safar, Chairman of InfoCall, explained...

Ron Coleman has been appointed to the post of Head of Management Information Systems, at Garlands Call Centres. He was the former responsible for overseeing the Absence Management process for over 4,500 personnel as well as for generating key performance and absence...

The provider of contact center solutions, Concerto Software, has announced that it has acquired substantially all assets and certain liabilities of Dallas-based Positive Software Systems.   Formerly a Concerto Software Technology Alliance Partner, PSS provides...

Each year the threats diversify, and each year companies refine their responses. Bearing this scenario, Gartner Group Summit proposes to examine, in depth the strategies that are key to acquiring, measuring, implementing and managing effective IT security today....

Now in its 9th year, the Irish Contact Centre Awards, Conference & Exhibition is the must attend one-day event for the thriving contact centre industry in Ireland and Northern Ireland. The only event of its kind in Ireland, it is designed to provide you with all...

Banco de Imagens - Daily Picture Banco de Imagens-Geral Banco de Imagens-Quem é Quem Banco de Imagens - Centros de Contacto    

THUS Plc has been selected by FARICE (the international submarine cable system connecting Iceland and the Faroe Islands to Scotland) to design, install and maintain an optical backhaul network between FARICE's landing station in Castletown Northern Scotland and the...

Scottish Gas is opening a new contact centre at City Park in Glasgow. This move will create about one hundred new jobs.   The Company said this decision follows its success in selling energy services and home care products from Glasgow throughout Britain. Steve...

The Korean subsidiary of the global provider of business communications software, systems and services – Avaya – has opened a Solution Center in Seoul.   The Avaya Solution Center, opened jointly with its BusinessPartner, LLG CNS, is located at LLG CNS...

Edify Corporation, a global supplier of voice and speech solutions, has introduced a new comprehensive voice system that enables enterprises to build, execute and manage speech applications across the entire enterprise. Edify Voice Interaction Platform (EVIP) 9.0 is...

J.P. Morgan Chase & Co . call center employees have sued the bank for overtime work done without pay and in violation of federal labour rules, according to a release on Wednesday.   Filed in federal court in Houston this week, the complaint says that for at...

Most call centers have phones on the desktop, probably the ability for people to leave voice mail, maybe an e-mail address. Many even have an ACD to manage simple call routing and an IVR to ask the caller which department is needed. Assuming there's a business...

The supplier of media processing, network interface, call control and signal processing products -  Brooktrout Technology - has integrated its family of TR1000 speech processing boards with the Envox 6 Communications Development Platform. Through this combined...

In the first five parts of this series, we examined why it’s important to invest in, or upgrade, quality management (QM) and logging applications in your contact center, and focused on four leading vendors: NICE Systems, Witness Systems, Verint Systems, and etalk. In...

The global developer of business communications software, Interactive Intelligence, has named Gary R. Blough as its new executive vice president of worldwide sales. In this new role, Blough replaces Jeremiah J.Fleming, who was designated president of Interactive...

Small call centers encounter tremendous difficulties in today's competitive markets. If you have 35 call center agents or fewer, you face the difficult task of providing a world-class center that executes its mission statement in a cost-effective manner. Although...

The purpose of the 1st International Conference on E-Business and Telecommunication Networks is to bring together researchers, engineers and practitioners interested in the understanding and applications of E-Business and Telecommunication Networks. Four simultaneous...

Bouygues Telecom's self-service portal “l’esp@ce client” has counted more than 1 million customer logins per month. The portal, powered by Netonomy’s customer self-service solution, MyNetonomy NetService Center, was built to allow customers to subscribe to new...

Banco de Imagens - Daily Picture Banco de Imagens-Geral Banco de Imagens-Quem é Quem    

The Parisian public transport agency (RATP) will upgrade its private mobile radio network with digital TETRA technology from Nokia. RATP has awarded the contract for its network modernization to Alcatel, which will deploy Nokia TETRA equipment to cover Paris'...

Tele Atlas has signed a strategic alliance with Oracle to base all its internal processes on Oracle technology software products, from field data collection to final product delivery.   Through this end-to-end use of the wide range of Oracle's software products...

Orange has selected IBM software and services to give its 50 million mobile phone customers the ability to sign on to accounts only once and securely access different mobile services or Websites, such as instant messaging, location-based services, games, online...

The Norwegian oil company, Statoil, has chosen Dell and Scali to deliver a standards-based, high-performance computing cluster (HPCC) based on Intel architecture to process seismic data in the company's search for new petroleum resources. Statoil expects to have it...

Portal Software has appointed Frank Lee to the post of Vice President of Customer Solutions for Europe, Middle East, and Africa. In this newly created role, Lee will head the Portal Consulting division, responsible for bringing leading services to market and assisting...