Conteúdos em Inglês

IBM and Siebel Systems have expanded their alliance to provide comprehensive business solutions that meet the needs of pharmaceutical, biotechnology, and medical products organizations of all sizes. Through this expanded synergy both companies sustain offering a more...

Jocelyne Attal has been appointed Avaya's Chief Marketing Officer. In this role, she is expected to lead end-to-end marketing, including marketing strategy, product and services marketing, channel enablement, and corporate marketing and communications. Attal holds a...

DMG Consulting has just announced the availability of “2004 Quality Management/Liability Recording Product and Market Report”. This is an authoritative guide to the quality management (QM) and liability recording products, vendors and market – including related...

An recent study conducted by the International Planning and Research Corporation has found that U.S. software piracy rate is 23 percent. Software Piracy has serious economic effects, including lost wages, lost jobs, and lost tax revenue. Taking that in mind, Business...

The 2004 International Call Center Management Conference will be taking place August 9-12th in Chicago. It is targeted for managers and executives involved in Customer Service, Information Technology, Telemarketing/TeleSales, Channel Support, Enterprise Services, Call...

Sun Microsystems has announced that John Fowler has been appointed Executive Vice President of Sun's new group, Network Systems. This is a group designed to strengthen Sun's position in the market for the industry standard network computing...

Avaya has launched a new incentive program for BusinessPartners to promote the sales of Avaya IP Telephony solutions throughout the Caribbean and Latin America. It is called Reach>IP.   Avaya has announced it will be running through September of this year,...

Siebel Systems has released the suite of sales, marketing and service solutions, Siebel Automotive 7.7. According to this business applications software provider, its use will enable vehicle manufacturers, distributors, dealers, and captive finance providers to...

Michel Mayer has been named chairman and chief executive officer of Motorola subsidiary, Freescale Semiconductor. Motorola believes to have recognised in him a unique combination of operational experience, leadership skills, customer focus and technical expertise....

Sun Microsystems and SunGard Availability Services have gathered to release a new Sun Disaster Recovery Managed Services. The main point is giving small and medium sized companies better assurance of getting mission-critical data and operations back online quickly in...

The pan-European telecommunications services provider, Tele2, has hired Accenture to deploy an integrated billing platform, across 22 European countries, in order to reduce costs and gain the ability to launch new services more effectively. The project will involve...

HP and Quark, the developer of desktop publishing software solutions, have established an alliance to simplify and enhance the creation, management and delivery of highly customized marketing communications. HP says the alliance supports the company´s efforts to make...

The Information Builders company, iWay Software, and Océ, a developer and producer of professional document management systems, have signed a partnership agreement that will enable customers to integrate multi-domain back-office data into different types of documents,...

Siebel Systems and its partner IBM have announced the deployment of CRM solutions with embedded industry-specific capabilities, under the name of Siebel CRM OnDemand—Industry Editions. According to Siebel it enables organizations to address the sales, service,...

Intel Corporation has appointed Abhi Y. Talwalkar as Vice President and General Manager of its Enterprise Platforms Group. At the age of 40 he replaces Mike Fister, Senior Vice President, who is leaving the company to pursue another opportunity.   Talwalkar...

  Jens-Thomas Pietralla assumed, on May 1, the newly created position of Chief Marketing Officer at Siemens mobile with global responsibility for marketing. Pietralla, aged 35, headed up, since April 2002, marketing activities for the Mobile Phones Division, one...

HP has acquired the businesses of two information technology service management training and consulting companies, Dallas based IT Infrastructure Management LLC, in business as ManageOne, and UK based CEC Europe Service Management Ltd. The businesses of both companies...

MasterCard has implemented Oracle Database and Oracle Real Application Clusters at its European Headquarters in Brussels. The decision to replace the existing mainframe was due to its high cost and limited performance. With Oracle technology in place, MasterCard...

In the first three parts of this series, we examined why it’s important to invest in, or upgrade, quality management (QM) and logging applications in your contact center, and focused on two leading vendors: NICE Systems and Witness Systems . In part four of this...

Mobile Entertainment Market (MeM) is an European event entirely dedicated to Mobile Entertainment. Designed as a market rather than as a straightforward conference or exhibition, MeM, intends to create a single, accessible, annual meeting place that maximises learning...

“After several years of cost-cutting, financial restructuring, and asset divestitures, the telecommunications industry is investing for growth in managed services and outsourcing for enterprises, in multimedia content and video for consumers”, suggests Marc Winther,...

The September 2004 Biometric Consortium Conference will address the latest trends in research, development, testing and application of biometric technologies. It also plans to address the important role that biometrics can play in the identification and verification...

The Direct Marketing and e-Commerce Fair , Concentra 2004, will take place next June in the Palacio de Congresos, in Madrid . For the 24th annual edition, it will gather technology and services providers, presenting their products innovations.   The Concentra...

SAS Institute has announced the world availability of SAS Marketing Automation 4, a customer intelligence software solution, based on SAS 9 Intelligence Platform. The announcement was made less than 45 days after this platform release.   Jim Davis, Senior Vice...