Conteúdos em Inglês

Merchants Limited has signed a four-year customer management outsourcing contract with Edexcel, the examination board in UK. The contract is worth approximately €10.3 million. Edexcel is one of the UK’s largest examination awarding bodies both for educational and...

The 4th Annual European Contact Centre Exchange is the only pan-European meeting for senior contact centre professionals looking to provide value-added services to their customer base. This is an invitation-only meeting which will give an insight into how blue-chip...

Voice self-service applications based on touch-tone, speech recognition, and text-to-speech technologies serve customers are far more cost-effectively than using live agents, the Yankee Group says in a new report, Hosted Speech Applications are Poised for Growth,...

Global 2000 organizations are investing considerable financial and human resources in the development and maintenance of applications across the IT portfolio, according to META Group. The application portfolio is becoming more complex as the proliferation of web...

Tecnomen is introducing its NGM Video Mail service at 3GSM World Congress. This service allows video callers to leave video messages for one another when the recipient is busy, not replying or unavailable. The basic functionality of Video Mail service is very similar...

Alcatel and Orange Romania activated today the EDGE (Enhanced Data rate for GSM Evolution) capability natively embedded in Alcatel's Evolium? radio access solution. This EDGE capability will cover the most important cities of Romania. Under the terms of the agreement,...

As the most critical element within an automated speech recognition (ASR) system, the voice user interface (VUI) determines not only whether a customer's experience is satisfying, but also speech adoption and facilitates transaction completion. Michael Cohen, Nuance...

One of the most splendid technologies on the planet right now is Google search. The Web's tangle of unsorted, disorganised content is now accessible, sortable, and useful. True story: I was recently searching for a book on Amazon.com and getting no results. Then I...

One of the most splendid technologies on the planet right now is Google search. The Web's tangle of unsorted, disorganised content is now accessible, sortable, and useful. True story: I was recently searching for a book on Amazon.com and getting no results. Then I...

One of the most splendid technologies on the planet right now is Google search. The Web's tangle of unsorted, disorganised content is now accessible, sortable, and useful. True story: I was recently searching for a book on Amazon.com and getting no results. Then I...

One of the most splendid technologies on the planet right now is Google search. The Web's tangle of unsorted, disorganised content is now accessible, sortable, and useful. True story: I was recently searching for a book on Amazon.com and getting no results. Then I...

NOTES: 1.All Prices in EUROS. VAT not included. 2.Please, read carefully the Service Agreement and the Editorial Rule. CONTACT CENTER PORTAL MANAGEMENT TEAM CEO: Manuel Melo, manuel.melo@europecontactcenter.com Portuguese Edition: Gabriela Costa,...

Merchants, a UK contact centre outsourcer, announces the formal inclusion of two South African outsourced contact centres in Johannesburg and Cape Town to its solution portfolio. The addition of these new locations highlights the strong relationship between Merchants...

Ericsson announced its 450 MHz CDMA2000 solution, a 3G solution based on industry platforms that support 1X and 1xEV-DO now and are ready to support 1xEV-DV services. The solution is the next step in Ericsson's recently launched Expander offering, which is designed to...

British Airways announced the closure of two of its call centres today with the loss of 400 jobs as part of its drive to cut costs. Citing the growing number of online bookings, BA said it would shut down a call centre in Glasgow with the loss of 350 jobs while a...

Altitude Software and VDS Communicatie Architecten (VDS) signed a reseller agreement allowing VDS to market, sell and provide professional services for the range of contact centre solutions developed by Altitude Software. VDS started 25 years ago as one of the first...

ScanSoft, the company that bought three companies in the speech-recognition business in 2002, including Boston-based SpeechWorks International for €103 million, is said to be on the move. The acquisitions, which included purchases of assets from Lernout & Hauspie...

BT will introduce new Ethernet services over its existing nationwide network, which is based on Alcatel's multiprotocol, multiservice portfolio. BT's Megastream Ethernet will run over the BT Multi-Service Intranet Platform (MSIP), at the heart of which is the Alcatel...

Massxess, a Dutch provider of customer-facing IN & IVR services to corporate and government clients, is to strengthen its service portfolio still further with the addition of an Ocean fastSSP switch from the international vendor Telsis. “With our IVR Manager...

ASC, a provider of integrated communications recording and quality monitoring solutions, announced the opening of its new Federal Government Division which will be dedicated to responding to the government’s expanding needs for secure voice and data recording...

Aspect announced the integration of the Aspect Enterprise Contact Server version 5.2 with Siebel business applications version 7.5. Aspect ECS, along with the Aspect Adapter for Siebel, supports the voice channel and ships ready for deployment. Building on the...

Connexor, a Finnish provider of multilingual text analysis software to developers of knowledge-intensive applications, announced that it has released Machinese Syntax for German to complement its existing Machinese Syntax products for the other major business...

ELRA, the European Language Resources Association, has announced the availability of a new spoken language resource: S0156 ANITA (Audio eNhancement In Telecom Applications), consisting of 41 recordings (17 males and 24 females) stored on 13 CDs. It comprises voice...

Mobilkom austria announced the launch of Wireless LAN, which completes the company’s range of mobile services encompassing GSM, GPRS and UMTS. Mobilkom austria will establish hotspots through partnerships throughout the country and provide its customers with mobile...