Conteúdos em Inglês

BT today announced it has deployed a fully managed IP Virtual Private Network (VPN) at Orwell Housing Association, one of the UK's top 150 registered social landlords. The solution is based on BT's IP Clear service and will provide connectivity to Orwell's five UK...

e-skills UK, the Sector Skills Council for IT, Telecoms and Contact Centres, announced that Larry Hirst, general manager, IBM UK and Ireland, is the new chairman of e-skills UK. Larry Hirst is the General Manager of IBM in the UK & Ireland. Prior to this position...

Interactive Intelligence, a developer of software for IP telephony, contact center automation, unified communications, and customer self-service, announced the details of its first EMEA user group conference, called 'Empowering the Workforce,' to be held Feb. 17 to 18...

Ventura, a UK provider of outsourced customer contact centre solutions, has implemented Initiative Software’s synTelate solution to replace its existing scripting capabilities. synTelate will work Ventura’s outbound customer contact system to provide rapid screen...

After a year of dramatic changes to the legislative landscape for the direct marketing industry, and growing consumer awareness of their data protection rights, the DMA is holding its fifth Annual Data Protection Conference to provide factual information on data...

The Rome I Convention sets out which law is applicable in disputes arising from international contracts. The Convention is not an EU law, although all the signatories to it are EU member states. Now the European Commission wants to bring it into its own legislation...

Connexor, a Finnish provider of multilingual language technology to application developers, announced that it has entered into a partnership agreement with Basis Technology, a provider of software and professional services for globalisation and multilingual...

Call recording and analytics is fast becoming big business. It is enjoying an unprecedented level of attention in contact centres where managers from a broad cross section of industries are recognising the enormous implications it can have for improving standards of...

Witness Systems announced that Lloyds TSB Asset Finance Division has implemented its eQuality software for use in four UK contact centres. eQuality ContactStore was installed to integrate quality call recording into the Division's customer service and consumer sales...

VoiceObjects AG has secured a contract to equip Postbank AG, Germany's largest retail bank, with a new automated telephone banking system. VoiceObjects, a German provider of Voice Application Management Systems (VAMS) for developing and operating voice services,...

Butler Group believes Business Process Management (BPM) is being over-hyped by ambitious vendors with the effect that the technology could suffer a similar fate as ERP by failing to meet ROI promises. However, while the new report on BPM by the Butler Group is warning...

Siemens mobile will be a supplier for the complete radio and core network technology to set up a 3G/UMTS network in Poland for Polish mobile operator Polska Telefonia Cyfrowa (PTC). The scope of delivery will also include 3G/UMTS mobile telephones. In the initial...

The novel, "Pa Sage a Taba" – which, translated from French jargon, means "Not Wise to Smoke" with a pun playing on the expression for beating someone up – may "annoy the guardians of the French language" but it will also serve as an entertaining public service for...

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In addition to cross-selling and up- selling practices, financial services companies implement speech recognition systems to generate added revenue from call centres, according to Cutting Edge Information's report, 'Managing Financial Services Call Centres.' In a...

Connexor, a Finnish provider of multilingual language technology to application developers, announced that it has entered into a license agreement with Helsinki Institute for Information Technology (HIIT). Under this agreement, HIIT has licensed Machinese text...

David West has joined contact centre solution provider Aspect Communications as senior vice president of international sales for the Europe, Middle East and Africa (EMEA) region. He will report to Jim Flatley, Aspect's president of worldwide sales and services. West...

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Bucher & Suter will distribute and support Wicom Contact Center solution in the Swiss, German and Austrian markets. Bucher & Suter offering includes contact center, customer relationship management, help desk and data conversion solutions. Wicom Contact Center...

TELESTET has brought commercial 3G service to Greece with the launch of the country's first WCDMA network, enabling mobile services such as advanced multimedia messaging, high-quality streaming, browsing and video calls at speeds of up to 384 kpbs. As the supplier of...

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