1005 — Babel Technologies and Elan Speech announce merger
Babel Technologies and Elan Speech today announced the merger of their companies and all of their activities. Entirely dedicated to the development and commercialisation of new natural language interfaces for strong value added services, the group will enable...
1004 — KANA signs definitive agreement to take over Hipbone
KANA announced the signing of a definitive agreement to acquire Hipbone, a provider of online customer interaction solutions. The agreement is expected to close in the first quarter of 2004. Hipbone was founded in 1998 and provides co-browsing, live chat and file...
1003 — Psychological contract is key to successful change, report finds
The psychological contract between employer and employee is key to retaining staff in times of organisational change, according to new UK research. Researchers at Roffey Park have discovered that paying attention to this relationship during mergers and acquisitions is...
1002 — Planning For Experience Excellence – Achieving Business Success. The analysis of Lior Arussy, president, Strativity Group
As a new year is upon us, companies are getting ready for the next round of strategic and operation planning. On the horizon are more aggressive sales targets and expectations of growth and profitability. Costs will be attacked with a vengeance in the name of ultimate...
1016 — New Service Structure – Europe Contact Center 2006
Europe Contact Center Call Centers Contact Centers Computer Telephony Technologies Europe Contact Center announced its new Service Structure and Pricing List for 2006 PRICE & SERVICE STRUCTURE 2006 NOTES: 1.All Prices in EUROS. VAT not included....
1001 — Cofiroute to speech-enable traffic information service
Cofiroute, the only wholly private toll highway in France, has selected SpeechPearl speech recognition software from ScanSoft as the core technology for its new real-time traffic information service, Traffic-One. The new service, offered in French, provides motorists...
1000 — Bringing emotion into CRM. The analysis of Khurram Sharif, research fellow, Teleconomy
Technology promises many things, not least of which is the ability to cloud all those crucial business issues with some pretty impressive jargon. And few bits of technology and jargon - were embraced more enthusiastically than those surrounding Customer Relationship...
999 — Connexor and Lingway to enter a partnership agreement
Connexor, a Finnish provider of multilingual language technology, announced that it has entered into a partnership agreement with Lingway, a French company specialising in the conception and development of linguistic-based software products. Under this agreement,...
998 — A silent revolution: Preview of CeBIT 2004 with Reinhold Umminger
The floorplan of CeBIT 2004 unveils the inception of an underlying revolution in the format of the biggest ICT fair in Europe, in a fierce attempt to revert the drop of exhibitors and visitors realised on the last two years. The whole idea resides on the creation of...
997 — Siemens turns mobile phones into ticket machines
As of February 2004, transit passengers in Germanys Vogtland region will be able to purchase their tickets via their mobile phones. The Vogtland Public Transit Association has commissioned Siemens Business Services to devise a pilot solution for electronic ticketing....
996 — Fast Data search deployed on Norwegian public sector portal
Fast Search & Transfer, a Norwegian developer of enterprise search and real-time alerting technologies, announced that its FAST Data Search is now fully powering the search capabilities of the norge.no portal site. FAST Data Search, FASTs enterprise search...
995 — Kana launches response 8
KANA, a provider of knowledge-powered CRM applications, announced the availability of KANA Response 8 software, a solution for e-mail response management. KANA Response 8 joins KANA Contact Center and KANA IQ as applications within the KANA iCARE suite that are...
994 — BT launches smart numbers
BT announced the immediate availability of BT Smart Numbers. BT Smart Numbers uses Teamphone technology to provide each employee with one personal telephone number, replacing individual numbers for landline, office and mobile. Via the Smart Number, calls can also be...
993 — IVR the preferred prescription for patients
Trial sponsors are rapidly turning to 'the most reliable and cost effective medium' on the market for gathering patient diary information - Interactive Voice Response (IVR). That's the verdict of Clinical Technology Organisation of the ClinPhone Group, which has...
992 — Speech recognition changes the way companies view the telephone
When the internet bubble was still full of hot air, the importance of having a 'web strategy' was clearly overstated. Companies today are less likely to sell cat litter or groceries over the internet, but their web sites are nevertheless an important part of an...
991 — Use of mobile technologies hikes among mobile consumers, IDC Says
The hard line between business use and consumer use is blurring as many mobile consumers are depending more heavily on mobile solutions that operate around the clock. According to a new study from IDC, Mobilizing the Consumer: 2003 Survey Results, personal use of...
990 — Only 29 per cent of executives happy with CRM
Only 29 per cent of executives are satisfied with the quality of their customer relationship management (CRM), according to a recent global survey conducted by the Economist Intelligence Unit for AT&T. Industry research indicates that more than half of all initial...
989 — FEDMA adopts action plan to meet threats
FEDMA (Federation of European Direct and Interactive Marketing) Council for Contact Centres / Teleservices met yesterday to discuss the recent global issues which pose new challenges to the sector and to agree an action plan. FEDMA discussed introduction of the US...
988 — Tecnomen to provide Luxcommunications with MMSC for 3G network
Tecnomen has been selected by LuXcommunications, Luxemburg's newest mobile operator, to provide its Multimedia Messaging Service Centre (MMSC). Tecnomen will enable LuXcommunications to offer MMS services including video messaging, on its 3G network. The Tecnomen...
987 — Swisscom Systems licenses Voxpilots Telecom Solution
Swisscom Systems is licensing Voxpilots new Telecom Solution product to deliver outsourced VoiceXML services to the Swiss market. Swisscom Systems will be able to offer telephone-based applications such as auto-attendant, personal dialler, information management and...
986 — Fonecta strengthens relationship with Teleopti
A Finnish directory service provider Fonecta has decided to upgrade to the latest version of the workforce management solution Teleopti Contact Center Coach from Teleopti. Teleopti Contact Center Coach is a suite of integrated tools to help contact centres manage and...
985 — Call Centre growth drives Telsis switch expansion in Netherlands
Strong demand from call centres for Screen Service, a malicious call barring solution from SNT, has led the Dutch outsourcer to double the number of ports on the Telsis switch that it bought to host the application and buy a second switch as a development...
984 — Contact centre outsourcing `helps economy` says Welsh secretary
Welsh secretary Peter Hain has said that companies which transfer call centre jobs to Asia are helping the British economy. His comments are likely to anger hundreds of workers in Cardiff, whose jobs are under threat because their employer has lost the contract for...
983 — Avaya launches new IP telephony solutions
Avaya announced a new release of the company's flagship IP telephony software, Communication Manager 2.0. With this release, Communication Manager increases security with new support for the Advanced Encryption Standard (AES), protecting voice conversations carried on...
982 — FINEOS appoints key advisor to assist with planned Asia Pacific expansion
FINEOS, an Irish manufacturer of banking and insurance software, has just appointed Philip Small as an advisory director to assist the company with its market growth within the Asia Pacific region. Small has over 20 years experience in insurance and banking software...